AppDirect SmartSupport Premium

by AppDirect

Support for cloud apps and devices

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Computer Hardware and Software

SmartSupport Premium offers you a one-stop solution to remotely resolve issues with your hardware and software quickly, without disrupting your business.

Here are just some of the ways we can help:

  • Troubleshooting hardware components
  • And more!
  • User profile management
  • File and printer sharing
  • Driver and OS upgrades

Cloud App Support

An AppDirect HelpDesk agent can guide and provide support as you learn to setup and use your new cloud-based applications.

Some of the cloud app categories we can assist you with:

  • And more!
  • Point of Sale
  • Workforce planning
  • Operations management
  • Online presence
  • Marketing
  • Finance and accounting
  • Customer management

Peripherals, Tablets and Mobile Devices

Get step by step guidance on how to setup or troubleshoot your devices and peripherals.

This includes:

  • Printers, scanner and fax machines
  • And more!
  • External hard drives (Flash, USB etc.)
  • iOS, Android and Windows smartphones and tablets
  • Bluetooth-enabled devices (headsets, mouse, keyboards, keyboards, speakers, docking station etc.)

Networking Devices

Get assistance setting up, troubleshooting and configuring your office's wireless network.

We help with:

  • And more!
  • Enablement of wi-fi peripherals
  • Hotspots and in-store wi-fi
  • Connection and broadcast issues
  • Setup wireless network

Malware Removal

Tackle malware and viruses so that you can get your computer back up and running in no time.

Includes:

  • And more!
  • Updating computer with latest security patches
  • Installation of the latest anti-virus, anti-spyware, pop-up blocker and firewall software
  • Complete scan of PC to remove any viruses, spyware and other malicious programs

Backup, File Sharing & Security

Ensure your files and data are safely stored on the most popular online backup applications like Mozy, Carbonite, iCloud, Dropbox and more!

Typical support tasks include:

  • Backup restoration
  • Troubleshooting and help with recovery of lost files and data
  • Installation, configuration and account creation

POS Hardware

Get help troubleshooting your talech-approved POS hardware like receipt printers, bar code scanner and credit card readers.

Pairing hardware

  • Understanding error codes