While the phone remains popular, customers also want to connect to your agents using Web chat, Web callbacks, email, and Twitter. By adding Unified Communications Omnichannel to Unified Communications service, your customers can easily connect using the channel they prefer, while also providing you with tools to better manage the experience.

Enjoy full communication and collaboration capabilities on a single application, including integrated calling capabilities like softphone interface, contact search, one-number reachability, and voicemail; full-featured messaging to manage threads, forward, flag or follow-up and delete; video conferencing and meetings that can record and follow-up with meeting transcriptions; and virtual workspaces for teams to chat and share content.

This service includes a fully managed voice solution with customizable services such as phone numbers, porting, call flow designs, unlimited domestic long-distance and international calling to 50+ destinations.

Included with this service are a dedicated voice network, call paths, routers, and switches. In addition, they offer a selection of tested and validated desk and conference phones, including Poly VoIP devices and Cisco VoIP devices. They install, maintain, and support your service all the way to the desktop IP device.

On-location employees can access the Unified Communications app through a dedicated private network, ensuring high voice quality. Remote workers can access the app on their mobile devices, and enjoy the same collaborative experience with call control, call flows, and business phone numbers.

They design, implement, and manage your service, including software updates, maintenance, and training for all user levels. Plus, offer additional training after service activation, including self-based learning modules. Everything is on one monthly bill with no hidden charges.

This service integrates with CRM applications, Microsoft Outlook, Teams, and many popular applications available on the Webex app hub community — and new apps are added regularly.

They have high standards for security and privacy protection, which is why they have a SOC 2 Type II certification. Delivered over a private, dedicated fiber network, your voice calls never touch the public internet. In addition, you’ll have end-to-end encryption for messaging, meetings, and stored files.

They offer a variety of deployment options to address work environments with high availability needs, and additional business continuity services, including wireless backup.