IntelePeer Atmosphere Insights
Insights into all customer interactions
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Capture All Interactions in one Place
Unpack your data to ensure a top-notch customer experience. Visual dashboards show the full picture of your communications with on-demand visibility and historical trending.
Make Data-driven Decisions
On-demand reports and insights for every department. Slice and dice your data with drill-down and filtering. Set up alerts based on thresholds or anomaly detection to stay on top of your KPIs.
Data APIS
Integrate with other data sources. Want more flexibility with your reporting? Use our APIs to deliver data from our platform to your other existing reporting and business intelligence platforms.
- General troubleshooting
- Streamlining your processes
- Analyzing customer behavior and experience
- Creating new solutions to serve your customers
- Fine-tuning existing SmartFlows to your customer experience
Atmosphere Insights features
Atmosphere® Insights captures all customer interactions across the Atmosphere® platform and integrated third-party business applications to turn communication content into value.
Track customer interactions
- Location performance
- Call volume
- Historical trends
Open APIs
- Standardized data connectors
- Integrate existing applications
- Two-factor authentication
Natural Language Processing
- Speech recognition
- Sentiment and tonality analysis
- Speech-to-text & text-to-speech
Custom data analysis
- On-demand reporting
- Visualize data
- Explore and filter data
Predictive decision making tools
- Threshold alerts
- Anomaly detection
- Self-service options