by Nextiva
Cloud-based VoIP call center solutions
Looking to improve customer service? You may be weighing options between a contact and a call center. Here, Tom from Nextiva will discuss more in-depth how contact & call centers work, along with the benefits of using each.
If you operate a call center & want to get an accurate measure of its performance, you’ll need to identify call center metrics. Here, Tom from Nextiva will discuss the importance of the five metrics & how to calculate them.
