XCast Labs

Unified Communications (UC)

• Integrating voicemail, videomail, faxes delivered via email and voicemail alerts via SMS into a single, web application.

Enterprise Quality

• Automatic Call Distribution (ACD) systems with full reporting, custom prompts and music-on-hold, call recording, call monitoring (with whisper and barge-in), call transfer, and much more!

Scalable and International

• Unlimited, free, planet-wide, extension-to-extension dialing, all with a web-based Administrator Control Panel (ACP) to help you manage all your features.

So easy to customize

• The web-based administrator control panel (ACP) makes it so simple to manage all features from a single web interface.

Trunk call groups

• Trunk call groups can be set up in your ACP to help you optimize incoming call flow.

Comprehensive 911 coverage

• E-911 coverage in the US and Canada ensures that you can get help in an emergency.

Microsoft Teams Integration

• Make and receive calls through Teams.

Customized solutions deliver maximum savings

• All XCast data solutions are designed and deployed to meet your unique needs for optimizing network efficiency, quality, and reduced costs. They utilize only the best providers everywhere for US national coverage and international locations.

Cloud contact center solutions

• The award-winning, one-stop, sophisticated contact center platform your company needs to succeed.

World-class campaign management

• XCast provides leading-edge capabilities that manage complex tasks with ease while boosting your business efficiency and measurably improving ROI.

Our data services include

• Private networking
• T-1 services
• Ethernet services
• Private line
• SD-WAN
• Internet access
• MPLS

Automated Call Distribution Solutions

• The award-winning, one-stop, sophisticated call distribution features include:
• Integrated Auto Attendant
• Agent Desktop with telephony, agent scripting, and customer contact history
• Agent recording for management and coaching - Integrated audio recording - Real-time audio and screen monitoring
• Agent monitoring, barge in, silent and conferencing
• Computer Telephony Integration (CTI)
• High availability options
• Real-time and historical reporting with customizable supervisor views and reports
• Real-time or delayed verification
• VoIP, IP-Telephony, converged or TDM platforms
• ACD provides efficient call handling for inbound calls
• Management Reporting Tools to maximize productivity, agent management and provide a superior customer experience
• PBX can route outbound calls utilizing the XCast select carriers appropriate for your destinations and call type

Process 1,000s of calls/second

• They empower ITSPs to run a range of telecom services within a single, cloud-based pipeline. And XCast enables the processing of prepaid and postpaid charges for voice or video calls anywhere on earth.

High-volume switching

• Integrating voicemail, videomail, faxes delivered via email and voicemail alerts via SMS into a single, web application.

Advantageous NPA-NXX, Flat-Rate pricing and carrier and call center features

• The partners get revenue from traffic exchange and wholesale trunking. They deliver Hosted IP PBX’s for business customers, and our carrier services deliver exceptional quality from the VoIP industry leader since its inception.
• Proprietary network architecture
• Processing thousands of calls/second (CPS)
• Run tens of thousands of simultaneous calls
• Tier 1 network reliability
• Competitive NPA/NXX and Flat-Rate pricing
• Compatible with G.711 and G.729 codecs
• Accurate, timely billing via FTP portal
• 24/7 network monitoring and technical support
• Personalized customer support
• Simple test and turn-up
• Toll-free and local origination
• DID’s for the US and Canada
• DID’s for more than 50 international destinations
• Conversational hybrid and short duration
• STIR/SHAKEN Compliant

XCast Advantage

• Unlimited residential calling to/from anywhere in North America. Includes video calling and video voicemail and your first month… FREE. It’s easy to bring your current number with you to XCast.
• Keep your current number
• Coverage virtually everywhere across the US
• 100% 911 coverage
• Great international rates
• Unlimited, free incoming calls
• Call waiting and call blocking
• Unlimited, FREE, on-net calls with other, SIP talk users
• Voicemail and faxes delivered to the email
• Supports a wide range of IP devices
• The low, incremental cost for IP-Fax and IP toll-free services
• Ability to Fax from any Windows application
• Electronic billing and payment

Control the power of reach

• Reach thousands of people at once with your message, with the affordable and scalable platform.

Digitally interactive speeches and presentations

• Participate with your audience, using real-time polls and interactions that can span the web to reach your constituents.

Modern fundraising

• Being able to reach so many people and interact with them efficiently facilitates raising funds in a way that makes everyone feel more personally involved.