Acuity Technologies

by Acuity Technologies

Communication solutions that delight users

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Mobility Managed Services

Managing hundreds or thousands of mobile devices within your enterprise can be difficult, labor-intensive, and costly. Our MMS service allows you to delegate the end-to-end management and support of your mobile environment to experts that understand the importance of security, cost-containment, and end-user satisfaction. You get happier users and more control, and our initial cost reduction strategies usually make the service nearly budget-neutral.

Expense management keeps costs low

  • Cost control is baked into our mobility management services. It starts with an initial assessment through which we typically produce enough savings to more than pay for ourselves. It continues with monthly analysis to ensure that services and plans are always optimally configured for the lowest cost and that device assets are closely tracked.

Governance aligned with your infosec objectives

  • If your mobile environment doesn't keep you up at night, maybe it should. Mobile phones can be an infosec and liability nightmare. Not only do you have to worry about sensitive data on your users' mobile devices, but you also have to worry about what your users are doing with those devices on their personal time. Scary, right? We've got your back, though. Part of our service is ensuring devices are protected and compliant, and that policies and procedures exist to minimize liability.

Support designed to create happy users

  • The foundation of user satisfaction is responsive, professional, and effective support when and how your users need it. This is a major goal of our mobility-managed services. We put a lot of focus on not only ensuring our US-based support team has the expertise, but also that they provide users with a pleasant experience.

Telecom Managed Services

Our telecom managed services provide centralized technical support for voice, data, colocation, and cloud services that include troubleshooting, day-to-day administration, and inventory management to maximize operational efficiency. Reliable Telecom and IT Services are part of the most important aspects of your business operations. These services enable you to conduct business and communicate with your customers, employees, and locations.

  • Troubleshooting and Repair of Network Issues
  • MACD Order Management & Support (Moves, Adds, Changes, Disconnects)
  • Inventory Development and Management
  • Ongoing Expense Management
  • Acquisitions Onboarding
  • Service Migrations
  • Contract Auditing
  • Improve operational efficiencies and productivity
  • Optimize your IT/Telecom costs and services
  • Centralize technical support and streamline account management
  • Reduce downtime and decrease time spent on resolving issues with multiple providers

Expense Management

Do you feel like you’re paying too much or overcharged for telecom services? Engage Acuity for an audit to get a thorough review and assessment of all telecom-related expenses to uncover potential savings. We will evaluate your current spending on services like Voice, Data, MRCs, Usage, Taxes, Surcharges, Fees, Conferencing, Equipment, WAN, POTS, PRIs, and Mobility.

Our goal is to help you optimize and control your IT and telecommunications expenditures and inventory.

  • Monthly Invoice Auditing
  • Proactive Billing Disputes and Resolution
  • Bill Aggregation
  • Inventory Creation and Maintenance
  • Procurement and Sourcing
  • Order Processing and Supervision
  • Contract Management
  • Custom AP Integration Reporting
  • Consultation and Strategy

Benefits:

  • With Acuity Expense Management, you get help from professionals, not just software
  • Consolidate, control, and reduce your costs for telecommunication expenses
  • Cut one check instead of managing multiple bills, locations, or cost centers
  • Acuity will resolve cost variances, issues, or disputes on your behalf
  • Leverage our robust supplier portfolio and expertise for support, contract negotiations, and more
  • Shared Savings Payment Model - the savings typically cover the cost of our services

Voice and Data Solutions

The evolution of technology and specifically the expanding availability of inexpensive, high-performance data bandwidth is driving a major shift in how businesses manage and utilize critical data and applications. While this direction enables businesses to capitalize on unprecedented efficiencies and flexibility, it imposes an ever-increasing reliance on the core network infrastructure.

  • Our team's expertise, combined with our strategic network partnerships, deliver voice and data solutions covering the entire landscape of network infrastructure:
  • MPLS environments
  • Public and private Ethernet networks
  • Voice services, including SIP
  • Cloud applications, storage, and infrastructure
  • Hosting and collocation environments
  • Long-haul high-bandwidth fiber transport

Professional Services

It takes a diverse pool of expertise to pull off complex IT projects. In most cases, the challenges aren't just technical. Most infrastructure projects require the coordination of a number of parties, and many times delays are simply a case of finger-pointing. Our professional services group lets you hand off a project and simply watch it get done. You put together the objectives, and we get to work.

  • If you're looking to outsource the whole thing, our professional services group will coordinate every aspect of the project, communicating status updates in a way that meshes with how you do business.
  • WAN technology migrations
  • Security compliance audits
  • SIP voice implementations
  • Migrations to data centers
  • Facilities acquisition and build-outs
  • Provider migrations
  • Time-sensitive nationwide equipment deployments