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Microsoft NCE Dynamics 365 Supply Chain Management
Resilient and sustainable supply chain
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Includes 24/7 AppDirect SmartSupport
Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.
Technical support for customers to successfully setup, use, and manage your Microsoft product
- Includes support for Admins and End Users with managed escalations for technical support issues that require intervention from Microsoft
- Assistance with licensed product installation
- How-to questions and advice
- Setup and configuration
- Problem diagnosis and troubleshooting
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Plan with confidence and agility
Predict demand using AI and make inventory decisions with priority-based supply planning in near-real time, eliminating stockouts and overstocking.
Perform continuous planning in near-real time
- Complete material requirements and resource planning in minutes so planners can react to demand changes in near-real time, leading to faster replenishment cycles and shorter delivery lead times.
Improve demand forecasting
- Enrich historical demand data with AI predictions powered by Azure Machine Learning to improve forecasting for future supply levels.
Eliminate stockout situations
- Strategically position inventory with stock buffers to minimize the risk for stockouts with demand-driven planning to automatically generate supply orders.
Optimize inventory allocations
- Ensure that the right products are in the right place at the right time with a single view of inventory across channels and the ability to allocate inventory for specific needs or customers.
Collaborate in real time
- Effectively communicate across sales, marketing, and operations using Microsoft Teams to streamline sales and operations planning.
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Procure with strategy and cost efficiency
Streamline procurement processes and improve cost management using vendor collaboration portals and punch-outs to external catalogs.
Assess supply risk
- Uncover risks to future planned purchases with data about past supplier performance and product metrics such as on-time in-full delivery rates with a comprehensive workspace.
Improve cost management
- Realize maximum cost savings by automatically applying negotiated pricing based on business-defined purchase policies.
Streamline vendor management and collaboration
- Use a single, secure application to quickly onboard vendors and collaborate across procurement processes such as purchase order management, request for quotation bidding, and invoicing.
Build resiliency in supplier networks
- Automatically build redundancy for critical supplies to mitigate parts shortages by enabling links to external vendor catalogs and suggestions for alternate products.
Make smart purchasing decisions
- Effectively track vendor performance, lead times, and quality with embedded purchasing insights using built-in Power BI templates.
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Manufacture with innovation and sustainability
Build agile manufacturing processes using the Internet of Things (IoT) and mixed reality in conjunction with your existing production systems.
Create a connected factory
- Proactively manage the shop floor using a real-time view of production and stock to improve quality, increase throughput, and reduce downtime with modern production floor execution user interfaces.
Innovate with intelligent manufacturing
- Implement sustainable and adaptable manufacturing processes using the Internet of Things (IoT) to accelerate the time to market for new products.
Enhance visibility of the production floor
- Incorporate data from external manufacturing execution systems to eliminate data silos, improve quality, and optimize production processes with manufacturing execution systems integration.
Transform your workforce
- Improve safety, increase efficiency, and reduce errors using the interactive holographic experience in Dynamics 365 Guides.
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Optimize fulfillment for on-time deliveries
Leverage rule-based fulfilment optimization through distributed order management to determine the fulfilment location for on-time and sustainable deliveries.
Deliver on customer promises
- Provide accurate inventory information to customers at order entry and make reservations using real-time inventory and available-to-promise (ATP) data.
Maintain customer loyalty
- Offer consistency in pricing with flexible rebate calculations, target transactions, and trade allowance management capabilities.
Centralize pricing management
- Leverage real-time pricing calculations across multiple channels and simulate pricing scenarios based on customer, product and channel-based attributes.
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Deliver with consistency and expediency
Expedite delivery times by optimizing inventory, automating warehousing operations, and increasing throughput.
Increase throughput
- Ensure accuracy and efficiency for warehousing operations using a built-in mobile application available on Android, iOS, and Windows devices.
Get up and running quickly
- Pop up new warehouses quickly with step-by-step, guided implementation wizards, and the ability to copy configurations across warehouses.
Pick and pack with ease
- Fulfill orders efficiently with guided, paperless picking, and pack and sort shipments using an intuitive and customizable mobile app.
Integrate with robotic material handling systems
- Mitigate labor shortages by augmenting warehouse staff with robotic automation for material handling.
Unify warehousing data
- Consolidate warehousing data with a comprehensive warehouse management module driven by real-time inventory visibility, carrier data, and material-handling event information.
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Operate with precision and foresight
Perform proactive or predictive equipment maintenance to reduce downtime and improve equipment effectiveness.
Reduce costly machine downtime
- Proactively manage business-critical equipment by performing all types of maintenance—predictive, corrective, condition-based, and preventative—throughout the asset life cycle.
Improve overall equipment effectiveness (OEE)
- Increase throughput, improve quality, and reduce downtime of mission-critical assets by using IoT and mixed reality.
Perform maintenance on-the-go
- View, schedule, and execute work orders for assets with an intuitive mobile application for asset management.
Synchronize maintenance and production scheduling
- Optimize resource capacity utilization and avoid conflicts for maintenance work and production activities for geographically dispersed assets with advanced scheduling capabilities.