Marco Technologies PremiumIT
IT resources on-demand
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Procurement
Monthly Fee (Min. $1000) Billed Consumption w/Rollover
Service Teams
- IT Remote Support Team
- Field Services
- Rapid Resolution (Triage Only)
Support Availability
- Triage: 8x5xNBD
- Remediation: M-F: 8am - 5pm CST
Documentation
- Static Documentation
Call Center Handling
- Live-Call Answer Urgent Issue Transfer + Call Back