CBTS Microsoft Teams Voice

by CBTS

Communications & collaboration solution

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CBTS Microsoft Teams Voice offers the following

Microsoft Teams Voice by CBTS empowers businesses to streamline their communication through one of the most widely adopted collaboration tools in the world, Microsoft Teams. CBTS can integrate its robust VoIP core into a business’s Microsoft Environment via Direct Route to deliver inbound and outbound calls to the Microsoft Teams applications.

CBTS provides:

  • A CBTS Project Manager that coordinates porting and activation of phone numbers to ensure a smooth migration with minimal downtime
  • Teams phone system seamlessly merged with legacy elements of voice environments including analog gateways for older devices, elevator lines, overhead paging, and others
  • Unlimited local and U.S. long-distance
  • Session border controllers, DIDs, and concurrency included
  • Flexible call routing designs to take advantage of existing communications
  • Microsoft Teams-enabled handsets
  • E911 capability
  • 24x7x365 U.S.-based support

Enhanced Teams Voice service delivery and management powered by operator connect

  • Through our Operator Connect partnership. CBTS has worked closely with Microsoft to provide secure, redundant integration of its PSTN Voice services into Teams.
  • Clients can find and select CBTS as their voice Operator in the Teams Admin Center. Simplified, streamlined provisioning of users, auto-attendants, and call queues natively in Teams Admin Center.
  • Call quality analytics for CBTS to assist with troubleshooting and support of Teams Voice.
  • CBTS provides session border controllers and all back-end PSTN network infrastructure, allowing clients to save on the purchase and management of hardware.

CBTS is a Microsoft solutions partner for modern work

  • With CBTS as your partner you will have 20+ years of experience delivering unified communications as a service and over 147 years of experience delivering telephone and network services. As a 16-year Microsoft-certified partner, CBTS can help you customize your organization’s unique business functions and requirements around collaboration and hybrid work.
  • Advanced Specialization in Calling for Microsoft Teams
  • Enterprise-grade VoIP service provider
  • 20+ years delivering hosted voice
  • Common enterprise dial plan
  • Robust PBX feature set
  • Integrated advanced calling applications
  • 24x7x365 U.S.-based support
  • Dedicated project management and account team

Microsoft Teams-enabled devices

  • Calling through the MS Teams desktop and mobile applications provides flexibility and convenience, but CBTS recognizes that most organizations will still need some physical phones.
  • CBTS offers Microsoft Teams enabled handsets from Poly, Yealink, and AudioCodes.
  • Predictable OpEx or purchase models available.
  • Devices come preloaded with Microsoft Teams User Interface.
  • Simplified deployment and user activation process.
  • Perfect for hybrid workplaces.
  • Devices visible in MS Teams admin center for troubleshooting and analytics.