Kaseya BMS

Professional service automation software

End-To-End Next Gen Solution

Run your entire business, from ticketing, project management, quoting to billing, and more, all in a modern and intuitive platform.

  • Manage everything from a single console: Run your IT operations efficiently and accurately with an all-in-one solution.
  • Say goodbye to outdated processes: Change, upgrade or automate your business processes without coding or 3rd party consultants.
  • Eliminate duplicate data entries: All-in-one ticketing, project management, quoting and billing, so no more double or triple data entries.
  • Scale comfortably without worrying about the extra costs: Native integrations with leading accounting and product catalog solutions enable you to scale your processes easily.

Documentation-First Service Desk

Documentation-first service desk eliminates information-hunt and catalyzes MSP productivity.

  • Get relevant documentation at your fingertips: Accurately resolve tickets with all required information within a single pane of glass.
  • Leverage auto-suggested documentation: Stop spending time answering newly onboarded technicians’ questions with knowledge level elevation across the entire team.
  • Increase tech momentum: PSA-integrated documentation increases tech momentum by 25% for faster resolution of each and every ticket.
  • Remote access to devices with a click of a button: Provide instant support with one-click remote access.

Flawless Billing

Automated, integrated billing eradicates errors and processing inefficiencies.

  • End-to-end automation: Eliminates human error with end-to-end MSP billing cycle automation.
  • Zero human resources required: Automates back-office billing to ensure 100% accuracy with zero human resources.
  • Revenue not left on the table: Automatically updates contracts based on quantity changes in user, device, and license so you never leave money on the table.
  • Billing, your way: Automate all billing types including T&M, expense, product, recurring services and fixed-price contracts.

Actionable Insights

Out-of-the-box myITdashboardTM and myITreportTM based on TruMethod’s industry-tested framework to grow your business.

  • Real-time insights: More time can be spent on deriving insights instead of gathering and analyzing data with myITdashboard™.
  • Make informed business decisions: Out-of-the-box myITreport™ allows you to make the right business decisions, quickly and confidently.
  • Ease of deployment: Utilize out-of-the-box dashboard and reports without the need for an advanced IT team to build them.
  • World-class standards: Don’t be left in the dark. Align your service desk with world-class standards, based on TruMethod’s framework.