Microsoft Dynamics 365 Intelligent Order Management (Nonprofit Pricing)

Optimize fulfillment through rules-based order orchestration

• Take advantage of a single solution, with real-time inventory and AI, that supports the requirements of a complex order environment and connects with systems and apps.

Access real-time data through an intelligent fulfillment engine

• Centrally manage orders from capture to fulfillment on a modern and flexible platform.

Model and automate responses to order-fulfillment constraints

• Free yourself from the one-size-fits-all order journey. Customize as many order flows as you need to meet the unique requirements of your business.

Increase revenue and reduce costs with returns

• Manage customer returns with real-time insights to help you orchestrate journeys while also minimizing reshelving costs and reducing return rates.

Use an intelligent solution to automate the entire lifecycle

• Gain real-time insights into every order, from intake to fulfillment, using customizable integrated dashboards.

Proactively address constraints using actionable insights

• Use advanced AI and machine learning algorithms to identify fulfillment constraints quickly. Improve demand planning and delivery times while maximizing revenue.

Optimize stock levels

• Access a single global view of your inventory positions across all legal entities in real-time to ensure that the right products are available at the right place and the right time.

Handle returns with ease

• Streamline returns management and enable flexible return scenarios to give customers the best-in-class customer experience.

Get a low-code/no-code easy-to-use interface

• Easily model and automate the response to fulfillment constraints using the embedded policy designer to configure order flows instead of coding.

Use collaboration to manage supply chain risks

• Overcome risks and disruptions by providing supply chain teams with the best-in-class collaboration tools they need to respond to unexpected changes in market and consumer behavior.

Proactively respond to disruptions and constraints

• Give your supply chain team the autonomy to respond to changing requirements with easy-to-use journey orchestration–designer tools to modify the order journey.

Keep pace with the continuing evolution of e-commerce

• Enable nimble operations to capitalize on new opportunities faster using an adaptable platform that can accept orders from anywhere.

Rapidly design and build order flows

• Accelerate deployment with a visual and easy-to-use low-code/no-code interface that lets business users quickly change order-management rules across multiple channels as needs evolve.

Extend your business with out-of-the-box connectors

• Get access to an ecosystem of trusted partners with specialized technology services for order source, tax compliance, logistics, and other services.

Scale quickly for peak order volumes

• Capitalize on seasonal demands and organic growth using prebuilt connectors to add order intake, fulfillment, and other specialized logistics services.

Maximize your existing investments

• Use Intelligent Order Management with your current enterprise systems for easy onboarding and configuration, and seamlessly synchronize data using Microsoft Dataverse.

Deploy without dependencies

• Seamlessly work with Dynamics 365 and other business applications to automate and optimize order fulfillment.

Increase on-time and in-full order fulfillment

• Drive customer satisfaction by providing greater flexibility, improved transparency, and on-time, in-full order fulfillment.

Meet customers where they are with omnichannel fulfillment

• Give customers the fulfillment flexibility they want, including home delivery, buy in store, buy online/pick up in store, and curbside pickup.

Enhance customers’ loyalty sustainably

• Use reverse logistics to build customer loyalty and encourage repeat purchases. Maximize profit margins with self-service, no-box product returns.

Provide real-time inventory and order status

• Improve the buying experience by giving customers greater visibility into inventory availability and order status, from purchase to delivery.