Microsoft Dynamics 365 Commerce (Nonprofit Pricing)

by Microsoft

Unified, intelligent retail management

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Engage customers across channels

Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a truly unified commerce platform.

Offer consistent, frictionless customer engagement

  • Empower customers or partners to decide when, how, and where they want to purchase—on any device, and across online and offline channels.

Provide choice and convenience

  • Empower consumers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.

Create and manage sales promotions

  • Centrally manage promotions across all channels, organized by store, catalog, or customer and partner affiliation with accurate, real-time omnichannel sales and cost data.

Expand business partner engagement

  • Utilize unique functionality and capabilities needed by B2B organizations and users for self-service buying experiences.

Build loyalty and exceed expectations

Enhance customer experiences across channels, helping exceed customer expectations through tailored product selections and relevant recommendations.

Expand customer choice

  • Deliver endless aisles purchasing options by offering customers access to your full product catalog whether in store or online, regardless of stock levels or location.

Get a 360-degree view of your customer

  • Works seamlessly with Dynamics 365 Customer Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.

Empower your employees and sales agents

  • Foster lasting relationships through AI-driven recommendations, insights, buying templates, and loyalty programs.

Enhance your sales capabilities

  • Utilize native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.

Get everything to build and run digital commerce

Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.

Better engage shoppers

  • Deliver personalized, appealing web experiences with content-driven commerce strategies.

Streamline management across channels

  • Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels.

Quickly test and evolve your digital channels

  • Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.

Enrich the B2B buying experience

  • Bring the powerful, intelligent and user-friendly capabilities of B2C e-commerce to your business partners.

Gain agility and scalability via a natively headless solution

Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.

Meet your business needs around the globe

  • Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.

Proactively safeguard your data

  • Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.

Deliver a connected commerce journey for every customer

Easily orchestrate personalized multichannel journeys with native of Dynamics 365 Marketing.

Rapidly respond to customer needs

  • Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24-hours a day.

Boost customer satisfaction

  • Support customer enquiries and post-sales experiences with intuitive tools for call centers and service centers, along with native support for Dynamics 365 Customer Service.

Modernize retail store and streamline operations

Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.

Enhanced decision making

  • Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

Accurately forecast customer demand

  • Utilize actionable insights provided by historical sales and purchase data to meet customer needs.

Enable AI-driven intelligent commerce

Cross-sell and upsell products using AI-based recommendations that help customers and partners easily and quickly discover products that are relevant to them.

Increase revenue and protect your reputation

  • Works seamlessly with Dynamics 365 - Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.
  • Increase customer conversion rates - Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
  • Ensure accessibility for every customer - Verify page content accessibility using Commerce authoring tools and Microsoft Accessibility Insights to ensure that every customer can easily access page content.
  • Help customers find products easily - Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.