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Microsoft Dynamics 365 Commerce (Nonprofit Pricing)
Unified, intelligent retail management
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Engage customers across channels
Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a truly unified commerce platform.
Offer consistent, frictionless customer engagement
- Empower customers or partners to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Provide choice and convenience
- Empower consumers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
Create and manage sales promotions
- Centrally manage promotions across all channels, organized by store, catalog, or customer and partner affiliation with accurate, real-time omnichannel sales and cost data.
Expand business partner engagement
- Utilize unique functionality and capabilities needed by B2B organizations and users for self-service buying experiences.
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Build loyalty and exceed expectations
Enhance customer experiences across channels, helping exceed customer expectations through tailored product selections and relevant recommendations.
Expand customer choice
- Deliver endless aisles purchasing options by offering customers access to your full product catalog whether in store or online, regardless of stock levels or location.
Get a 360-degree view of your customer
- Works seamlessly with Dynamics 365 Customer Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.
Empower your employees and sales agents
- Foster lasting relationships through AI-driven recommendations, insights, buying templates, and loyalty programs.
Enhance your sales capabilities
- Utilize native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.
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Get everything to build and run digital commerce
Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.
Better engage shoppers
- Deliver personalized, appealing web experiences with content-driven commerce strategies.
Streamline management across channels
- Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels.
Quickly test and evolve your digital channels
- Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.
Enrich the B2B buying experience
- Bring the powerful, intelligent and user-friendly capabilities of B2C e-commerce to your business partners.
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Gain agility and scalability via a natively headless solution
Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.
Meet your business needs around the globe
- Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.
Proactively safeguard your data
- Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.
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Deliver a connected commerce journey for every customer
Easily orchestrate personalized multichannel journeys with native of Dynamics 365 Marketing.
Rapidly respond to customer needs
- Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24-hours a day.
Boost customer satisfaction
- Support customer enquiries and post-sales experiences with intuitive tools for call centers and service centers, along with native support for Dynamics 365 Customer Service.
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Modernize retail store and streamline operations
Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.
Enhanced decision making
- Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Accurately forecast customer demand
- Utilize actionable insights provided by historical sales and purchase data to meet customer needs.
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Enable AI-driven intelligent commerce
Cross-sell and upsell products using AI-based recommendations that help customers and partners easily and quickly discover products that are relevant to them.
Increase revenue and protect your reputation
- Works seamlessly with Dynamics 365 - Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.
- Increase customer conversion rates - Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
- Ensure accessibility for every customer - Verify page content accessibility using Commerce authoring tools and Microsoft Accessibility Insights to ensure that every customer can easily access page content.
- Help customers find products easily - Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.