Matrix

• Customer experience: We provide a comprehensive assessment of customers' experience, create strategic processes, characterize and design their experience across all digital assets, and implement tools for measurement and improvement.
• CRM: Offering an end-to-end solution, we will analyze your needs and those of your customers to determine what new components and processes can be implemented to enhance and extend your existing CRM system.
• ERP: Our professionals create complete innovative solutions that help businesses deliver to their customers, while reducing costs, achieving optimal timelines and minimizing risk. That’s what Enterprise Resource Planning (ERP) is all about.
• Call Centers: Our client relationships are based on trust, fairness and full transparency. When we recruit, train and manage teams of service representatives on your behalf, we do so to the extent that they are able to serve your customers as well as any of your own employees.
• WMS: Warehouse Management System (WMS) delivers all the benefits of maximized space utilization, improved inventory management, streamlined workflow and outstanding order fulfilment.
• 3D Printing: We provide a turnkey IT solution for managing integration, segmentation and surgical pre-planning software for internal and long-distance 3D planning and printing services, together with the necessary support to enable you to meet your security, anonymization, cloud (SaaS) and augmented reality goals.

• Big Data & Analytics: As a leading provider of business intelligence, big data and advanced analytics solutions, we can help you uncover and evaluate the data held in your organization, and produce actionable insights that will give you an edge over the competition.
• Digital: Our experts will discover every digital point of contact that you could have with your customers, be it mobile, the web or other channels, to ensure that you maximize customer engagement.
• Mobile: The result is an end-to-end mobile solution service that covers all your mobile development needs, at any point of the app development lifecycle – from concept to UX/ UI, content to infrastructure and more.
• Cognitive Document Extraction: Based on cutting-edge AI and machine learning technology, together with knowledge acquired from developing solutions in the field of military intelligence, we have developed a unique OCR engine and additional capabilities for automatic document handling that meet market needs.
• Deep Learning Research: Using the latest state-of-the-art technologies, such as deep learning, natural language processing (NLP) and machine learning, our multi-disciplinary experts solve complicated problems, training, improving, and modifying our solutions until the required performance is achieved.

• Testing & Automation: We employ over 150 test automation experts who have developed the mature methodology used to test numerous technologies, in multiple sectors.
• Nearshore Services: The Talpiot nearshore model is designed to reduce your costs, improve communications with onsite client resources, and achieve a high level of quality in everything we do.
• Offshore Services: Our high-quality end-to-end offshore services and solutions cover all our customers’ needs, from developers and tech support to a branded workspace and infrastructure; HR and recruitment to staff welfare activities; project consulting on-site staff training.
• DevOps: Our uniquely structured methodology offers an end-to-end perspective that facilitates an efficient DevOps lifecycle. This involves the best practices that apply to your specific organization, custom methodology and optimal tool-set selection.

Software Representation

• The Matrix VAD team of highly skilled professionals has over 20 years of experience in representing, marketing and selling leading software products, in a wide variety of technologies, to clients around the world ranging from large corporates to leading start-ups. Today, we represent leading worldwide independent software vendors (ISVs), operating as their local branch to carry out marketing, lead generation, sales activities, pre-sales & support and maintenance renewals on their behalf. As part of our first-level support of complex software solutions, we offer 24/7 access to our helpdesk.

• Cloud: We will advise you on best practices for building the right architecture when migrating to the cloud and will provide you with the right support and resource monitoring, to ensure your cloud resources are performing to the best of their ability. Our team will have you back while you focus on your business.
• Data Platform: Specializing in customized data solutions and advanced managed services, we provide a broad infrastructure and data modeling for all data-related issues within your organization. Our solutions allow you to enhance the availability, optimization and security of your information systems.
• Integration Platforms: From small, tailored systems, through open source and cloud-based solutions, to enterprise-level, robust integration platforms, we choose the most fitting solutions, provide end-to-end development and support, and stand by our clients through the entire process.
• Infrastructure: For workloads that remain in IT-owned environments, organizations must improve the speed of delivery. We can help your infrastructure unit to do this while maintaining flexibility and optimizing both the application lifecycle and production management.
• Modernization: The mega trend of system modernization provides the best of both worlds, enabling you to get the most out of all the other technology game changers on the market while retaining what is still relevant and useful from your legacy systems.
• Low Code: Our low code team comprises experts in a wide range of tools, who can guide and support you in finding the right one for your needs. Once you have a low-code tool in place, we’ll not only build your apps for you – we’ll advise on how to use it to maximum effect, or even provide hands-on training through our ‘App in a Day’ workshop.
• Networks: Our experts have extensive knowledge and experience in setting up, operating and monitoring end-to-end networking and collaboration solutions for leading companies and organizations, including banks, insurance companies, high-tech corporations, industry and the defense sector.

• Cyber & Security: We specialize in a wide range of cyber security services that include integration, regulatory & compliance, cloud and MSSP – managed security service providers. Our mission is to reduce and mitigate risk to ensure the highest levels of readiness for all of our customers.
• Regulations & Compliance: By adopting or developing a single platform, or building a comprehensive anti-fraud and compliance capability across multiple platforms, we put in place the processes and resources that give our clients the technological foundation of a top-performing fraud and compliance organization.
• BCP & DRP: Matrix offers business continuity management (BCM) and disaster recovery (DR) solutions including consulting and implementation services, related technological solutions, training and assimilation, that enable businesses to get back up and running should the worst happen.

• Customer Facing: To help you gain a deep understanding of your customers, we use the world’s leading methodology: Design Thinking. At the heart of Design Thinking is the ability to learn and map areas of need and expectation, from the point of view of the customer.
• Business Excellence: We will partner with your organization through strategy design and planning to transformation management, working and driving advanced and innovative approaches at all levels of your organization to ensure that everyone is on board.
• Defense Consulting: Providing comprehensive multi-disciplinary consulting services to the most demanding clients in the defense forces and the defense industry, we offer an extensive reservoir of technological and operational expertise that allows us to create effective focus groups or designated task forces, adapted to a specific mission.
• Urban Planning & Environment: our expert consultants from various environmental disciplines – including green buildings, waste, water, air quality and polluted soil – all help to select alternative development strategies that will benefit the environment and preserve environmental qualities and values.
• Infrastructure & Transport: As specialists in effective project management, we will run your project on time and within budget, controlling, reducing and managing risk, and employing innovative methodologies across a range of disciplines, including construction, transport, infrastructure and technology.
• Healthcare Consulting: With decades of management, consulting and outsourcing experience across multiple hospitals, we help hospitals, clinics, speciality providers, physician practices and government agencies to optimize their IT processes and outsource IT operations.
• Supply Chain Management: We invest time building a close relationship with our clients, allowing us to combine a holistic view of their business needs with our creative cross-functional expertise, to develop and implement specific solutions
• Trend & Technology Spotting: We carry out a systematic process of searching various websites, exploring the assessments of our analysts, and exploiting the knowledge and experience we have accumulated over time. To ensure complete transparency, we communicate with you along the way, updating you with details of our progress, sharing our findings and suggesting adjustments to the project scope as necessary.