ISI

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Powerfully smart UC analytics

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Infortel Select

ISI’s flagship cloud service, Infortel Select, is a vital CDR reporting, accounting, and analytics solution that enhances the capabilities of standard UC reporting tools. Add Infortel Select to your Cisco, WebEx Calling, Microsoft Teams, or Avaya platform and gain deeper, customizable, single-screen visibility into customer, partner, and employee call activities.

  • Cisco - Infortel Select shines as the ultimate Cisco CDR reporting and analytics additive solution, enhancing reporting for both CUCM and UCCX.
  • Webex - Infortel's Webex call reporting can help your organization move your call accounting and analytics needs to the cloud as you move away from an on-premises PBX.
  • Microsoft Teams - Infortel delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting.
  • Avaya - Gain deeper, customizable, and single-screen visibility into customer, employee, and partner call activities from Avaya.

Cisco Call Reporting Software

Cisco UC platforms generate call details that can reveal employee productivity, shed light on caller experience, identify usage for cost allocation, and support call history compliance requirements. Infortel Select call reporting gets you the analytics needed to get to the root of problems. Gain deeper visibility into customer, employee, and partner call activities, and make better business decisions.

  • Unlock Raw Call Data - Normalize raw data from each source into powerful, meaningful, and usable information.
  • Reduce Network Costs - Complete telecom infrastructure visibility to reduce net telecom expenses by right-sizing conventional trunk facilities and identifying and eliminating telecom misuse and abuse.
  • Maintain Call Compliance - Complete historical call activity visibility and fast, flexible, and on-demand ad hoc search tools.
  • Monitor UC Adoption - Device-level call tracking and reporting, softphone adoption, and used/unused device management.

Cisco Contact Center Reporting Software

Level up your reporting from CUIC. Infortel Select has a robust set of Contact Center reporting tools to make better-informed business decisions. Our robust contact center analytics can create unified reporting across CUCM and UCCX with no historical limits.

  • Historic Trend Reporting - End users can define retention time for collected metrics and create a historic database of key queue and agent statistics that can be retrieved and presented at any time.
  • Agent and Queue Metrics in the Same Report - Collect and associate agent and queue information and make both call activity attributes available for display and analysis within any report.
  • Consolidated Reporting - Multi-platform support with information presented on a single screen. Views include both Unified Communications and Contact Center activity.
  • Complete Network Analysis - Conventional and SIP trunk utilization views, peak concurrent call monitoring, and trend analysis for use in right-sizing network services.
  • Real-time Dashboards - Monitor call queues, agents, and service levels and use this information to take immediate action.
  • Custom Report Generator - Create the flexible reports you want to see at the level of granularity required for effective analysis and decision-making.

WebEx Calling Reporting & Analytics

Infortel Select delivers the business-centric call activity analytics you expect from Cisco CUCM, Avaya, and other legacy on-prem UC platforms, even after you move to Webex Calling.

  • Cradle-to-grave call visibility
  • Traffic analysis & network planning
  • Compliance reporting, risk mitigation, and historic call archive
  • Employee productivity
  • Chargeback, cost allocation, and tenant billing
  • Abuse & misuse detection
  • Technology adoption & device utilization

Microsoft Teams CDR Reporting & Call Analytics

Our call analytics platform delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting. Whether Microsoft Teams is your exclusive telephony solution, or you are using Teams in conjunction with your current Unified Communications platform, Infortel Select provides powerful voice call, Meetings, and user adoption data accessibility and reporting.

  • No Lost Data - Migrate to MS Teams without losing reporting information visibility or control.
  • One Screen to See it All - Single-pane-of-glass visibility into MS Teams activity from Cisco, Avaya, and other platforms.
  • Cost Savings - Establish call routing and monitor Direct Routing or MS Calling plan costs.
  • Track User Adoption - Monitor and manage Teams Meeting user adoption and utilization.
  • End Network Planning Guesswork - Easier than ever to select carrier, plans, and right-size SIP trunks.
  • Immediate Call History Access - Compliance, risk mitigation, and call archives at your fingertips.
  • Eliminates Reliance on IT Resources - Friendly dashboard gives business managers self-serve visibility and report generation.
  • Azure Cloud Deployment - Seamless and secure connection to the Microsoft Cloud.

Avaya Call Reporting Software

Infortel Select is a vital call detail records (CDR) reporting, accounting, and UC analytics solution that enhances the capabilities of standard reporting tools. Add Infortel Select to your Avaya calling platform and gain deeper, customizable, and single-screen visibility into customer, employee, and partner call activities.

  • Unlock Raw Call Data - Normalize raw data from each source into powerful, meaningful, and usable information.
  • Reduce Network Costs - Complete telecom infrastructure visibility to reduce net telecom expenses by right-sizing conventional trunk facilities and identifying and eliminating telecom misuse and abuse.
  • Maintain Call Compliance Easier - Complete historical call activity visibility and fast, flexible, and on-demand ad hoc search tools.
  • Monitor UC Adoption - Device-level call tracking and reporting, softphone adoption, and used/unused device management.