Features - ICOMM | AppDirect Marketplace

Hands-On Expense Management

We've heard all the TEM nightmare stories out there. Bad implementations, misleading offers, hidden costs. But that’s not ICOMM’s TEM. ICOMM is different. To have a successful TEM initiative, you must have two things: a great application suite to process invoices, manage inventories and produce reports; and a dedicated staff that really understands telecom. Which is exactly what ICOMM provides. ICOMM's TEM services:

Have helped numerous clients save money.
Focus on their core business and strategic IT functions.
Create efficiencies within the telecommunications, sourcing and AP functions of their environments.
Understand how their enterprise uses Telecommunications and how best to leverage it for a competitive advantage.

ePayment Services

The payment process of an Accounts Payable department can be a difficult, time-consuming, and manual process. ICOMM’s OnePay service allows companies to outsource invoice receipt and data entry, cost center and GL coding, detailed reporting, and individual invoice payment functions, allowing AP staff to focus on more valuable and strategic functions.

One-Pay Portal and Seamless Integration

The One-Pay portal data is fully up-loadable into any AP system, and detailed reporting is available via the portal and through an automated report package. Our reporting allows for much easier budgeting, forecasting and accruals. Trending reports and granular reporting can be distributed to individual cost center owners easily, and high-level summary reports and business intelligence is available directly through the One-Pay portal. Our AP automation supports various secure file delivery methods, ensuring that your data is protected fully.

Payment Efficiency

ICOMM One-Pay is more flexible than other Payment Service vendors. ICOMM can pay vendors via multiple methods, including ACH, e-check, payment card, wire, and paper check, depending upon the capabilities of the vendor. This allows our customers to be able to issue just one single payment for a whole multitude of vendors and services.

Unified Communications as a Service (UCaaS)

Our experienced technicians build and manage a UCaaS environment that fits your needs.

Consulting Services

ICOMM helps dozens of clients each year decide what changes may make sense within their enterprise Telephony environments. From needs assessments, to vendor benchmarking, RFIs and RFPs, vendor selection and contract negotiations, ICOMM assists our clients through the entire process. ICOMM’s experience in supporting these environments helps our consultants guide clients through the strategy, design and selection process. Then, ICOMM assists in contract execution, ensuring that the most important issues are fully addressed and that a selection is fully vetted, logical and stands up to review. This ensures that all stakeholders are satisfied with the final decision and contract.

Implementation Services

ICOMM plays both of those roles for our clients. From telecom inventory data gathering, order placement and project management, to testing, billing cleanup and contract validation, ICOMM’s analysts know how to make sure that your implementation goes as smoothly as possible.
Although many UCaaS providers have project implementation teams, you need to keep in mind two things:
They still need to be managed as a vendor.
There is a lot of information, decisions, coordination and testing that the customer needs to do in conjunction with such an implementation.

Telecom Managed Services

Even if you end up with one vendor, you still need a help desk that has voice expertise, a team that understands voice and collaboration MACD, analysts that can help you contact centers with reporting and script design issues, and a team that can ensure that the chosen vendor lives up to their SLAs. You need a help desk that doesn’t just blame “the network” for quality issues, but one that own tickets until they are cleared and closed. This is how ICOMM’s Telecom Managed Service group approaches every client engagement.

Audit and Contract Support Services

ICOMM telecommunications cost recovery services identify wrongful charges in your telephony, data, equipment, maintenance, VOIP, SDWAN, or wireless service bills. Our team performs a detailed review of all telecommunications bills for potential errors, researches, and identifies alternative plan options, and other cost-saving measures.

Our deep telecommunications experience also helps identify special pricing, terms, or other factors that could lower your bill in your future contract cycles. Reach out to a member of our team to learn how we help you optimize your telecom bill.

During an IT or Telecom Cost Recovery Audit, ICOMM performs a comprehensive review of telecommunications bills for the past three months for all known carriers, analyzing contracts, and pricing agreements in effect. We compile our findings in a report that includes recommendations for process improvements and cost recovery opportunities.

Telecom, IT Audits and Contract Support Services