Puzzel Digital Engagement
Digital customer service solution
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Manage contact volumes
Manage your contact volumes better with a proactive omnichannel customer service strategy. When you understand a customer’s digital journey you can proactively guide them to the most efficient channel, including Smart Bot and at the same time stay in line with your organisational priorities.
- Connecting with your customers at the right time, in their journey will improve customer experience and increase service productivity as well as digital sales conversion rates.
Automation and Self-Service with Puzzel Smart Chatbot
Chatbot solutions today are often ‘stand-alone solutions’, mostly answering FAQs, without connection to a visitor’s digital context and with poor integration to the service processes in the contact centre. Let us introduce Puzzel’s Smart Chatbot, this isn’t just a chatbot this is a SMART chatbot. It’s proactive and uses contextual information to better support your customer’s needs, saving you tons of time.
- Puzzel’s Smart Chatbot delivers a quick ROI and will improve the bot user experience. Since it’s an integrated part of your omnichannel strategy it helps create a seamless and connected experience, from the digital customer journey all the way to the contact centre.
Remove the agent blind fold with advanced visual interactions
Give online customers the same level of attention and care they would receive in your office or store. With Puzzel Digital Engagement, agents can switch seamlessly to a live video calls to showcase products, deliver personalised consultations, or resolve sensitive customer service enquiries. Escalate a conversation seamlessly from chat, through to voice and on to video whenever you need to.
- Use advanced interactions such as screen share or co-browsing to assist customers with complex tasks, such as filling out a form or completing a purchase.