EnTelegent Solutions Mobile Device Services

by EnTelegent Solutions

MSD & MDM support

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Centralized Inventory

Key features:

  • Enables Fast, Efficient Help Desk Support, MACD, and New Service Orders
  • Creates Easy-To-Source, Actionable Data for Quoting Purposes

Carrier & Service Consolidation

Key features:

  • Enables Service Migration/Upgrades (VoIP, SD-WAN, etc.)
  • Streamlines Management
  • Reduces Complexity

Secure Web Portal

User-Friendly Dashboard Provides 24/7/365 Online Access to Inventory, Billing, Service Environment, and Reporting Data

Reporting

Key features:

  • Regular Quarterly Reporting Provided by Entelegent Highlights Savings, Credit Recoveries, Ongoing Cost Reductions, and Service Optimization Opportunities
  • Instant Access to 60+ Standard Reports with Custom Options Available

MACD

Key features:

  • Inventory Records Update as MACD Orders Are Completed
  • Frees Up Client’s IT Resources
  • All Move, Add, Change, and Delete Requests Are Managed by EnTelegent For Any Third-Party Service Provider

Centralized Help Desk

Key features:

  • 24/7/365 Direct Access to Tier II Support
  • US-Based NOC/US-Based Support
  • Concierge Customer Care (New Services, MACD, and Escalations)
  • One Number to Call for All Service-Related Issues