EnTelegent Solutions Mobile Device Services
MSD & MDM support
Centralized Inventory
Key features:
- Creates Easy-To-Source, Actionable Data for Quoting Purposes
- Enables Fast, Efficient Help Desk Support, MACD, and New Service Orders
Carrier & Service Consolidation
Key features:
- Reduces Complexity
- Streamlines Management
- Enables Service Migration/Upgrades (VoIP, SD-WAN, etc.)
Secure Web Portal
User-Friendly Dashboard Provides 24/7/365 Online Access to Inventory, Billing, Service Environment, and Reporting Data
Reporting
Key features:
- Instant Access to 60+ Standard Reports with Custom Options Available
- Regular Quarterly Reporting Provided by Entelegent Highlights Savings, Credit Recoveries, Ongoing Cost Reductions, and Service Optimization Opportunities
MACD
Key features:
- All Move, Add, Change, and Delete Requests Are Managed by EnTelegent For Any Third-Party Service Provider
- Frees Up Client’s IT Resources
- Inventory Records Update as MACD Orders Are Completed
Centralized Help Desk
Key features:
- One Number to Call for All Service-Related Issues
- Concierge Customer Care (New Services, MACD, and Escalations)
- US-Based NOC/US-Based Support
- 24/7/365 Direct Access to Tier II Support