Puzzel SMS for Business

by Puzzel

SMS service tailored to your needs

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An SMS Service Tailored to your Needs

Puzzel’s SMS services are delivered via Puzzel SMS Gateway. Puzzel SMS can also integrate with your internal systems, such as the Puzzel Contact Centre and Puzzel Ticketing. Puzzel SMS Gateway supports most known protocols for integration with in-house systems.

  • SMS Campaign: Used for mass distribution to imported recipient lists at a specified time.
  • SMS to Email: Incoming SMS to a specified code word is sent to an e-mail address.
  • SMS Messenger: For businesses that need to supply information via SMS to customers or employees.
  • SMS Inbox: Provides an overview and control of incoming SMS, with text, sender and time received.
  • SMS Log search: Search for end-user numbers within a specified time period and obtain an overview of all messages received and sent to various service modules.

Integrate SMS into your Contact Centre

Integrating SMS into your contact centre solution offers endless possibilities – from mass communication to personalised customer interactions and automated messaging via smart bots and rule-based solutions.

  • Send text messages to callers during calls, for example, with a URL.
  • SMS callers in a queue, enabling them to request a callback.
  • Respond to inbound SMSs in the same way as web chats, with seamless handovers to agents, using Puzzel Bot Gateway.
  • Measure customer satisfaction using SMS Survey.

SMS in Puzzel Ticketing

Puzzel Ticketing supports inbound SMS as a channel. This is especially useful for making sure sales leads generated by mass communications are manually followed up. Puzzel SMS has its own Ticket Rules Management system for rule-based and automatic processing of inbound SMS. Puzzel Ticketing also has a campaign module for mass SMS distribution.