NOCDOC

by NOCDOC

IT solutions tailored to your business

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Network Operations Center

We provide a professional, reliable, cost-effective managed services model to support your infrastructure. Our operational framework is built to monitor, manage, analyze, and optimize the technology that runs your business.

Extend Your Capabilities

  • Optimize - Just as technology continues to evolve, so should your infrastructure. NOC provides a plan for updates to ensure you continue hitting your performance benchmarks and make you as resilient as possible to threats.
  • Analyze - Our analysts resolve or escalate issues using established parameters and standard operating procedures, and we can work with you to design an IT Lifecycle Action Plan.
  • Manage - NOC includes the management of incidents and changes, and establishing and evolving reliable processes to identify, prioritize, investigate, and respond.
  • Monitor - Know you’re covered with diagnostic services for workstations, servers, network, and other core infrastructure devices selected at a monitored site.

Security Services

Our expert analysts and engineers provide reliable, holistic protection of your entire infrastructure, including network, server, and endpoint systems, protecting your business from a variety of threats.

Unrivaled SOC-as-a-Service

  • Recover - Whether you’ve experienced a cyberattack or interruption of an IT service, we help minimize the potential impacts that loss of service may have and put safeguards in place to prevent future occurrences.
  • Respond - Know your business is in good hands should you experience a security incident: Our priority is to restore your assets to a trusted state according to your recovery time objectives (RTO).
  • Protect - Keep your business online by developing SOC-as-a-Service safeguards for comprehensive protection, prioritizing the delivery of mission-critical services.
  • Detect - Free up your time and your team and let our experts assess, track and resolve vulnerabilities on all enterprise assets and minimize the likelihood of harmful attacks.
  • Identify - We believe a thorough understanding of your organization is required to address today’s security challenges. Our first task is getting to know you.

Service Desk

Service Desk (SDX) is the lifeline between NOCDOC and your business. Whether someone needs help resetting a password or troubleshooting a complex network issue, we’re accessible, reliable, and responsive.

Support For Your End Users

  • Service, Detail and Execution - SDX stands for Service, Detail and Execution. The principles that drive SDX set us apart. Our goal is to provide quality service, with meticulous attention to detail, and quality execution from start to finish.
  • Extend Your Capacity - SDX serves as both a connection between end users and our agents and as a point of coordination for IT groups and processes. For MSPs, we create a spoke from our support hub, which is customized for your needs and your brand.
  • The Right Tools - SDX provides a single point of contact for your team and a variety of tools to meet end user’s needs, including a proprietary knowledge base and self-help functions.
  • Flexible Business Hours​ - Once we understand the level of support you’ll need, we put together a solution to meet your needs. Our average turn-time to have you up and supported is 30 days.

Engineering Services

When you need to change the technology that runs your business, we’re here to help you evolve. We provide engineering and logistics management, augmenting your team and your ability to bring projects in on time and on budget.

Projects and Logistics

  • Methodology - Our trusted Project Bullseye Framework takes the guesswork out of the equation.
  • Supplementary Resources - Our top-notch professional services provide the right people and tools to achieve your goals, whether you need to upgrade hardware, overhaul your infrastructure, or something in between.