Improve productivity
Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.
Zendesk Tymeshift
Summary
Zendesk Tymeshift
Workforce management solution
Quotes are typically delivered within 1-3 business daysOrders are typically fulfilled within 3-5 business days
Overview
Delivering better customer service
With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Tymeshift is a full-stack WFM solution that gives you real-time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and are proud to be a Zendesk premier partner. It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.
Starting From
$18.00MonthFeatures and Benefits
Manage costs
AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.
Protect your time
With auto schedule, personalize each team member’s shift, saving time for both managers and agents.
Empower agents
Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.
Reviews
Customer Reviews
1-3 of 449 reviews
C. Steven G.
- Founder and Manager at Syner-g Communications
- SMCNational.com
- Marketing and Advertising
12/22/2017
Using Google BASE CRM
What do you like best about the product?
I was launching a new venture and needed a CRM. On review of several different tools I found BASE. At the time it was just launching and in Beta so I signed up. The initial versions were very functional but a bit sparse. Today they have far more functionality than I need. Great tool, easy to gain proficiency.
What do you dislike about the product?
At present, nothing. They have updated the program a number of times so there is a short learning curve to apply with they do this. They include summaries and tutorials so it is easy to adapt to the changes.
Gary H.
- Dealer Enrollment at CarSaver
- Automotive
1/13/2018
Best Solution I’ve used
What do you like best about the product?
The ability to create smart lists. I really enjoy being able to search for the contact I’m looking for as well. Super easy to add deals in.
What do you dislike about the product?
Everything is great. I don’t have anything that I don’t like about the product.
Additional Information
Questions And Answers
No questions have been asked.
Verified User in Farming
Great way to manage your customer base
Easy to take notes, set reminders, and set tags.
I do not dislike anything. Everything in this system is great