Delivering better customer service

With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Tymeshift is a full-stack WFM solution that gives you real-time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and are proud to be a Zendesk premier partner. It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.

Starting at $18.00 /Month

Top Features

  • Improve productivity

    Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.

  • Manage costs

    AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.

  • Protect your time

    With auto schedule, personalize each team member’s shift, saving time for both managers and agents.

  • Empower agents

    Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.

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