Microsoft NCE Dynamics 365 Contact Center for Education

by Microsoft

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Delivering intelligence, automation across channels through a Copilot

Microsoft NCE Dynamics 365 Contact Center for Education is a subscription-based solution tailored for educational institutions. It combines Dynamics 365's customer service capabilities with Microsoft's New Commerce Experience (NCE) model, providing tools for managing student and stakeholder interactions. Features include case management, omnichannel support, AI-driven insights, and integration with other Microsoft education tools, enhancing communication and support services in educational settings.

Starting at $38.00 /Month
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Top Features

  • Comprehensive vision for service

    Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

  • Infused with enterprise-grade generative AI

    Our contact center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.

  • Built for extensive scale and reliability

    Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.

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Resources

Microsoft NCE Dynamics 365 Contact Center for Education - Introducing

Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel. Watch this video to learn more.

Microsoft NCE Dynamics 365 Contact Center for Education - Deep dive - Platform Overview

Get highlights of new innovations and get an in-depth look at Copilot in Dynamics 365 Customer Service—including GPT capabilities that provide AI-powered assistance to your contact center.

Additional Information

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https://www.microsoft.com/licensing/docs/customeragreement

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