FluentStream Business Phone Service

Enhancing Customer Service with Advanced CCaaS Features

With over 100 features such as calling, conferencing, texting, analytics, and emergency routing, FluentStream’s comprehensive UCaaS platform simplifies communication management through an intuitive online portal or mobile app. The system enables seamless collaboration across devices and locations, making it ideal for both remote and hybrid work environments. Our award-winning, 24/7 US-based support ensures your team always has the assistance they need to stay connected and productive.

In addition to our core phone services, we provide advanced Contact Center as a Service (CCaaS) features, equipping agents with the tools needed to respond quickly and effectively to customer inquiries. From automatic queue callbacks to live call management and performance analytics, we help businesses optimize their customer service operations. Scalable, reliable, and feature-rich, FluentStream’s phone services offer SMBs the enterprise-level capabilities needed to thrive.

Microsoft Teams Integration

Unlock seamless communication with calling, video, fax and more within your Microsoft Teams environment. FluentStream operates in the background to support dependable calling while users interact with the familiar Microsoft Teams interface.

Customer Relationship Management Tools Integration

Effortlessly integrate your business phone system with Salesforce, HubSpot, and 99+ Customer Relationship Management tools (CRMs) to streamline workflows, enhance customer interactions, and boost team productivity – all within one platform.

Advanced Queue Reporting

Quickly view and analyze the stats for each queue so you can make appropriate staffing and standards changes.

Call Recording Transcription with Sentiment Analysis

Provides businesses with valuable insights by automatically transcribing calls and analyzing the emotional tone of conversations. This helps organizations assess customer interactions, improve service quality, and train employees effectively, enhancing overall communication and customer satisfaction.