Netfor

by Netfor

BPO simplified

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Field Services

Netfor provides nationwide technician coverage when and where you need it. Our thoroughly vetted and qualified experts are professional, friendly, and skilled. For more than two decades, we’ve been delivering reliable, accurate, and accountable field services and the numbers back us up – 95+% First‑Run Rate.

Vetted and Trained Technicians

  • Most of our technicians have been in the field for 10+ years. We know them and trust them, and so do our clients.

Technology That Delivers

  • With the Netfor cloud-native platform, you know in real-time the progress of every engagement at every location.

Honest Communication

  • It’s a point of pride for us. We believe that honest communication fosters collaboration and is the foundation of every successful engagement.

Customer Service Call Center

Your brand is always top‑of‑mind at Netfor. That’s why we continuously train and audit our call center agents to ensure the best customer experience possible. We’re onshore yet regionally distributed with around-the-clock availability and multi-channel contact options, all helping us deliver a track record of answering 97% of calls in under 20 seconds.

Assessment

  • We start by collaborating with you to determine your business needs and goals. After a thorough examination, we then chart a strategic roadmap to help you envision the steps and technologies required.

Client Onboarding

  • Every aspect of your business is documented and delivered on. Together, your internal team and a Netfor Client Success Manager will establish deadlines, deliverables, and service levels. We’ll also begin amassing the knowledge needed to manage your project successfully.

Agent Onboarding & Training

  • Whether an agent is new or experienced, each is thoroughly onboarded to understand your brand and needs. For training, we collaborate with your team to train the new Netfor team. After that, we will train future agents.

Fulfillment Center

When it absolutely must be picked, packed, and delivered on time, there’s only one choice, Netfor Fulfillment. Whatever your technology fulfillment needs may be – POS, tablets, software, and more – our ISO 9001:2015-certified warehouse and experts can deliver it where and when you need it. Discover why some of the world’s largest logistics companies choose us.

On-Time Shipping

  • Our exceptionally late pickup time with UPS, as well as our central U.S. location, helps ensure your deliveries arrive at your destination faster and on time.

Warehousing & Kitting

  • If you have multiple items included in a single order, no problem. We will warehouse and kit them and notify you when stock is running low.

Security & Privacy

  • Our warehouse and fulfillment center follows ISO 9001:2015 best practices and protects your items via the latest physical, video, and cyber security methods.

Inventory Management System

  • Our robust system allows us to track shipments in real-time, monitor progress and shipped quantities, and notify all parties when items are low and need re-ordering.

Technical Support Desk

When your end‑users need help, you want to be absolutely sure they get it. With Netfor, you can count on 24/7/365 availability from extensively trained teams and superior technology providing multi-channel contact options and more. Our proprietary knowledge management system is also key to our 75+% First Call Resolution Rate.

Agent Excellence

  • We focus on developing professional agents who go beyond merely answering calls to deliver service that creates repeat customers and elevates your brand.

Knowledge Management System

  • Our proprietary knowledge management system places your organization’s vital technical information and specifications at every live agent’s fingertips.

Multi-channel Managed Contact Technology

  • Your staff and end-users are a diverse group. To meet their unique needs requires adaptable solutions.