Netfor

by Netfor

BPO simplified

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People-centric BPO for future-proof organizations

We’ve created an outsourced solution to leverage our know-how towards creating seamless client support while removing the burden of tier-one care. Our 24x7x365 offering incorporates collaborative results for your technology needs. With Netfor’s ART and Science methodology, there’s no waiting for a call to be answered and no shortage of brainpower when a challenge hits your network. Our agents work together to address problems quickly – for you and your clients. Netfor’s offering is ideal for helping your technology team create a 24/7 support model fast. We have been recognized as a support leader, drink the ITIL kool-aid, and foster a client satisfaction rate of 98.9%.

Top Features

  • Be a problem solver

    To find the right solution – not just any solution – we often need to go beyond the obvious. We encourage everyone to dive deeper, think differently, share, and flex their intelligence.

  • Act transparently

    We work together to discover solutions, processes, and outcomes that move the needle. To that end, we leave our egos at the door, collaborate openly, and share with integrity.

  • Make everyday better

    Whether we’re helping our clients or their customers or our coworkers overcome challenges, every day is an opportunity to show that we care.

  • Delight the customer

    Be the friendly expert and trusted advisor who goes the extra mile. Graciously step up to be what our clients expect: an extension of their team committed to their goals.

  • Bring the fun

    We believe work should be fun even when it’s stressful. We love those who can look past the moment and bring the fun that brightens the room. Our clients notice it and love it, too.

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