Microsoft NCE Dynamics 365 Remote Assist
Work together from anywhere
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Collaborate with remote experts in real time
Support technicians using video, screenshots, and mixed-reality annotations.
Deploy across multiple devices
- Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.
Enable external one-time calls
- Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.
Access documentation when you need it
Browse and view service-related documentation independent of a video call—get the right information at the right time.
Move virtual documents to the real world
- Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Use built-in analytics to improve processes
- Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
Avoid travel and reduce delays
Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.
Record calls and capture critical information
- Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Monitor assets’ condition
- Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Simplify business processes
- Create and trigger automated workflows based on captured asset data to simplify your business processes.