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LiveVox Omnichannel CCaaS/Customer Engagement Platform
Next-Gen contact center platform
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Voice
Enable your agents — whether on-site or remote — to easily take and make calls while also maximizing productivity, providing great customer experiences, mitigating compliance risk, and enhancing your lead generation capabilities.
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SMS
LiveVox’s SMS solution is fully integrated with a native AI-enabled bot and built with the latest TCPA, CTIA, and other consumer regulations in mind.
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LiveVox integrates email into your existing customer engagement strategies and is built with key CAN-SPAM opt-out conditions and customer preference management capabilities.
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Webchat
LiveVox’s Webchat functionality is fully integrated into the platform, enabling a seamless application from your website to other communication channels so agents can work more efficiently.
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Chatbots
Automate with ease using eLVee, a native AI-enabled chatbot solution for the web and SMS.
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Virtual Agents
LiveVox makes it easy to incorporate Virtual Agents with AI that mimics live agent interactions for advanced automation that is intelligent, personalized, and natural.
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Outbound Campaign Management
Plan and execute sophisticated outbound campaigns with one point of control for contact lists, cadences, channel rotation, and analytics.
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Human Text Initiator
LiveVox provides the ability for agents to send manual SMS messages at scale by clicking individual numbers and using predetermined templates.
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Attempt Supervisor
Take compliance one step further with the Attempt Supervisor. Giving you the ability to configure complex multichannel contact attempt controls—voice, email, and SMS—across your in-house and outsourced operations.