LiveVox Omnichannel CCaaS/Customer Engagement Platform
Next-gen contact center platform
Experience the powerful impact of pre-integrated AI capabilities
LiveVox’s full CCaaS suite is purpose-built specifically for contact centers and integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance. LiveVox is made by and for contact center strategists. All of our tools are designed to be easy to use, without the need for in-house technical expertise. The core platform, as well as a vast range of additional capabilities, can be configured and activated rapidly and we offer ongoing strategic and technical support.
Top Features
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All your customers, conversations, and channels in one place
Quickly personalize conversations across the customer lifecycle in any communication channel and maintain consistency with a 360-degree view of all previous engagements.
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Meet your customers wherever they want to be
Engage with customers across any channel they choose including Voice, Email, SMS, Webchat, and WhatsApp, and easily switch without harming the conversation.
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Empower agents through a single dashboard
Our omnichannel desktops can be easily tailored by function and task, enabling agents to deliver top-notch customer care across communication channels, empowered by interaction history and workflow, guided by scripts and a knowledge center.
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Reviews
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Write a Review
Not an Enterprise grade platform.
What do you like best about the product?
Not much, used the product for about 18 months.
What do you dislike about the product?
The platform UI is very rigid with a early 2000's look at feel. The ability to drag and drop images and content does not exist. Cheaper less expensive solutions offer more features. The platform is also a cache resource hog, and doesn't updated as frequently has it should.
Really good experience
What do you like best about the product?
I really liked the ease of purchasing their services and products. I consider them a good option for a software marketplace. The purchasing and fulfillment process is quite fast.
What do you dislike about the product?
It may take a few hours or a few days to get an estimate or a quote. Also, because the consultants can get discounts, the prices may vary a little and that can Cause a little confusion
Inutitive data insights with low learning curve
What do you like best about the product?
The platform's user interface is easy to use, meaning that the learning curve to getting it fully operational is small.
What do you dislike about the product?
At times the platform was glitchy, and we ended up having to repeat lost work when a glitch occured.
Great Cloud Management Suite Solution
What do you like best about the product?
AppIdentity's single sign-on feature helps seemless connectivity within its tools. Removes the need for multiple passwords
What do you dislike about the product?
With the experience till now, there is nothing to dislike.
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