Call, meet, message, and more all-in-one app

Deliver personalized experiences with AI, actionable insights & empowered teams.
Capabilities to create deeper relationships
Give agents what they need to make every customer feel like they matter most—all in a single desktop view.

AI Speech Analytics & Noise Removal: Help agents & customers find a quicker, clearer path to resolve each call.
Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.
Workforce Engagement tools: Empower agents to be their best with in-call monitoring & live coaching. Give supervisors the tools they need to be effective coaches.
Automation & self-service: Give customers freedom to choose their experience. Reduce repetitive & routine calls for agents.

Top Features

  • Top 5 things to know

    • Avaya knows first-hand how to migrate to the Cloud and helps our customers do it every day.
    • #1 Global leader in Contact Center solutions
    • Channel-centric sales organization
    • Avaya has resources for our partners and customers every step of the way… from pre-sales discovery to customer success managers who stay with the customer through the lifetime of their deployment.
    • We have solutions for every sized business.

  • Top 5 things that make Avaya different

    • Sophisticated cloud migration tools to make the transition seamless
    • Customer success support throughout the lifetime of deployment
    • The features and functionality of Avaya combined with the reliability of RingCentral
    • A dedicated channel and sales team to help our partners and customers find the right solution
    • Access to the features and functionality that Avaya users know and expect

  • Why customers choose Avaya

    • MultiSite
    • Migrating to the Cloud
    • Education
    • Professional Services
    • SMB

  • Top services

    • UCaaS
    • CCaaS
    • CPaaS

  • Avaya Enterprise Cloud

    Avaya Enterprise Cloud provides a dedicated software instance in data centers across strategic global locations and offers support for hybrid environments. This flexibility maximizes investment protection at both the desktop and application levels with mitigated disruption as you migrate to the cloud in alignment with the requirements of a specific country, an industry vertical or other compliance and security policies and mandates.

  • Avaya Cloud Office

    • Voice & messaging: Join a virtual meeting for hundreds of participants from a browser or app. It’s one-stop for file sharing, tracking tasks, meetings and more.
    • Meet & collaborate: Track performance with easy-to-use, built-in reporting tools or create your own custom dashboards.
    • Analytics: Work easily with HD-quality cloud calling, messaging, and fax that works the same from any location, on a mobile phone or desktop.
    • App integration: Work with the tools you already use. We support 100+ integrations, including Salesforce, Office 365, G Suite, and more.