AppDirect SmartSupport for Google
Improve your Google Workspace experience
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SmartSupport for Google Features
As more companies move to remote and hybrid work environments, the strain on the IT team significantly increases - implementing, managing and providing technical support creates unnecessary challenges. With SmartSupport, you will access responsive, dedicated support professionals to cover comprehensive software, hardware and internet access related issues.
Flexible and helpful end-user technical support for all the ways work is changing.
Google Workspace Support
- Includes support for Account creation, Mailbox setup, User profile management, Spam filtering, Security and privacy, Rules and filtering, Archiving and backup, Error troubleshooting, and How-to questions or advice
- Technical support for customers to successfully setup, use, and manage their productivity suite solution.
Self-Service
- 24/7 phone, chat, and email access to support engineers for cloud apps for your admins and end users
- Access to documentation and support ticket portal
Tier 1-3 Assistance
- AppDirect will manage any Tier 3 escalations to Google Partner Support and will coordinate with the customer to ensure the problem is solved to your satisfaction.
- Tier 3 – Technical issues requiring escalation and intervention from Google
- Tier 2 – Troubleshooting assistance for Admins
- Tier 1 – End User support to answer FAQs, provide common “How-to’s” and offer troubleshooting support
- As a Google Advantage Partner, AppDirect is the primary point of contact for all your support issues, including:
Why Customers Choose SmartSupport
- Assistance with installation, setup and configuration
- Take advantage of new capabilities
- Problem diagnosis and troubleshooting