AppDirect SmartSupport for Google

Top Features

• Technical support 24/7

  A cost-effective way for your customers to get 24/7 access to the technical support they need to successfully setup, use, and manage their Google Workspace productivity solution. Google Workspace Support includes support for Admins and End Users with managed escalations for technical support issues that require intervention from Google.

• Set-up assistance

  Assistance with setup, configurations and general help, a Google Workspace Support subscription covers it all! Our Google Workspace Experts are just a click or a phone call away, ready to assist subscribers with any general questions or issues around use of core Google Workspace services including Gmail, Hangouts, Calendar, Docs, and more!

• Experts with advanced product knowledge

  Engage with technical experts with advanced product knowledge to resolve issues. Faster response times, with higher technical expertise and ownership. Basically everything you need to have a safety-net around your business critical apps.

• Help on your terms

  No costly onsite technician fees. No need to work around someone else's schedule. SmartSupport agents are always available via phone or chat, and can remotely diagnose and repair your computer.