It's really easy to track and use for communications with customers

The ability for tickets to be in 1 thread so we can see all emails from the same email address instead of multiple tickets.

Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete.

The only dislike I have on the system is when trying to locate the ticket. I get it through email originally but theres no link to the ticket in the email. It would be much easier if it could direct you to the ticket. Also it would be useful to tag people like other managers in the ticket. Currently there is no feature like this, which allows management to be on the same page with issues.

Dane was super, super helpful and worked closely with me to try and resolve my issue.

There was nothing to dislike about my helpdesk chat :)