Zendesk for Service

Summary

Zendesk for Service

The complete service solution

Rating 4/5 Based on 6062 reviews
Developer:Zendesk
Quotes are typically delivered within 1-3 business daysOrders are typically fulfilled within 3-5 business days
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Reviews

Customer Reviews

1-3 of 6062 reviews
Marina A.

Marina A.

  • Computer Software
My rating: 5/5
5/19/2022
Really great and responsive
What do you like best about the product?

It's really easy to track and use for communications with customers

What do you dislike about the product?

The ability for tickets to be in 1 thread so we can see all emails from the same email address instead of multiple tickets.

Deanna C.

Deanna C.

  • Team Lead Specialist | Client Relations
  • Electric Insurance Company
  • Insurance
My rating: 5/5
4/16/2019
Great for Tickets!
What do you like best about the product?

Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete.

What do you dislike about the product?

The only dislike I have on the system is when trying to locate the ticket. I get it through email originally but theres no link to the ticket in the email. It would be much easier if it could direct you to the ticket. Also it would be useful to tag people like other managers in the ticket. Currently there is no feature like this, which allows management to be on the same page with issues.

Verified User in Insurance

  • Insurance
My rating: 5/5
8/23/2021
My Day With Dane
What do you like best about the product?

Dane was super, super helpful and worked closely with me to try and resolve my issue.

What do you dislike about the product?

There was nothing to dislike about my helpdesk chat :)

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