Verizon Virtual Contact Center

Platform-on-demand scalability

• Deploy agents anytime, anywhere as business demand changes.

Flexible pay model

• VCC provides customers with flexible billing options with unique agent and concurrent agent pay-as-you-go models.

Data protection

• End-to-end encryption and user roles help protect personal and agency data at rest and in flight. It’s General Data Protection Regulation (GDPR), HIPAA and payment card industry (PCI) ready.

Reliability

• Rigorous testing by cloud security experts and geographic redundant architecture help improve fault tolerance and uptime.

Omnichannel routing

• Seamlessly connect interactions across any channel, including phone, email, chat or SMS.

Workforce engagement

• Workforce management tools help you forecast agent availability, schedule shifts, track metrics and optimize resource use.

Outbound campaigns

• Enable full-featured campaign-based outbound dialing with automated outbound-to-inbound blending.

Analytics

• Leverage analytics to make omnichannel interaction data relevant, easy to consume and actionable, improving decision-making at all levels for better contact center productivity.

Seamless integration

• Our application programming interfaces (APIs) can help it integrate with existing customer support systems, HR systems and contact center infrastructures.

Increased visibility

• Facilitate agile resource planning and decision-making with performance insights and interactive reporting.

FedRAMP authorized

• The platform for our VCC for Government offering meets Federal Risk and Authorization Management Program (FedRAMP) security requirements for cloud-based providers.