SentinelOne Support
Protecting you from disruption & downtime
Request a Quote
Enterprise Pro Support: A Proactive Approach to Customer Health
In addition to providing around-the-clock technical support, Enterprise Pro Support takes customer health one step further with Proactive Support capabilities. Customers gain access to 24x7 agent & management health monitoring, daily diagnostic reports with impacted devices and actionable steps for remediation, and proactive ticket creation and engage- ment when high-severity events are identified. This allows you to stay ahead of potential performance issues before they impact business operations.
Technical Account Management
- Technical Account Managers, or TAMs, maximize the health and success of your SentinelOne estate by augmenting our Enterprise & Enterprise Pro Support service levels. Designated Technical Account Managers serve as customer advocates and single points of contact during regional business hours. Your TAM gets to know your Team and your environment at a deeper, more personal level. TAMs are pros at deployment planning, implementation assistance, advising on periodic upgrades, and measuring deployment environment health. TAMs also work hand-in-hand with our global, follow-the-sun Technical Support Team to drive support issues to resolution on your behalf and keep you up to speed on status.