Vonage

Voice API

• Deliver high-quality voice experiences through the low latency, feature-rich, carrier-grade Vonage network.

Video API

• Bring people together globally through fully programmable and customizable live video sessions.

SMS

• Programmatically send and receive text messages in practically every country.

Vonage APIs

• Gather your group with our Video API—great for live interactive video calls, virtual tech support, telehealth appointments, remote learning, and more. Mitigate fraud with our Verify API to build convenient two-factor authentication. Or get social with real-time messaging on popular social apps, like Facebook Messenger, WhatsApp, and Viber. Vonage does that (and a lot more).

• 50+ business phone features: A powerful, flexible small-business phone system that runs on your internet.
• Global reach: VBC supported in 40 + countries AND 96+ World Numbers for local inbound calling.
• Mobility and collaboration: Increase productivity and connect with your team—and customers—virtually anywhere, anytime.
• A level of quality you can rely on: Enable 99.999% uptime reliability² and Quality of Service (QoS).

Voice

• Sometimes you just got to talk. But sometimes you got to add call tags to individual numbers to distinguish calls, too. From simple to space-age features, we got 'em.
• Call monitoring
• Virtual receptionist
• Call flip
• Local or geographic number
• Paperless fax
• Click-to-dial

Video Collaboration

• Available for desktop & mobile
• Make teamwork make the dream work, and connect with your customers from virtually anywhere with Vonage Meetings.
• Offers voice and video collaboration, plus chat
• Schedule meetings on the fly, right from your calendar
• Up to 150 attendees for training & webinars
• Up to 25 simultaneous videos while in session
• Easily record & share meetings

SD-WAN

• SmartWAN, our SD-WAN solution, lets you prioritize your bandwidth-intensive cloud applications, giving you the quality of service you can rely on for VBC or embedded voice into VBC for Teams.
• Bandwidth prioritization
• Encryption
• Firewall optimization
• Redundancy
• Congestion prevention
• Performance statistics

• Controlled costs
• Take a look at Vonage Contact Center (VCC) and how we can positively impact your:
• Team productivity and satisfaction
• Customer first-call resolutions
• Integrated CRM

Customer Experience

• Vonage continually enhances VCC to grow and adapt to market preferences, regulations, and laws.
• When you have the right tools—not to mention an eye to the future—you’re ready for tomorrow, now. So whether it’s remote and hybrid working, evolving communications channels, or the yet-to-be-defined preference—we can help.
• AI helps meet changing customer needs faster and at lower cost.
• Integrated features help boost AHT, FCR, CSAT, NPS, and more.
• Vonage tools and features future-proof your contact center to communicate with confidence and deliver exceptional CX.
• Easily and seamlessly integrate the latest technology that benefits both your customers and agents.

Omnichannel

• Imagine the ideal cloud contact center software solution. Not just any solution, but one integrated into a CRM. Easy to use. Omnichannel. With an AI that routes customers right where they need to go. And it doesn't care whose telephony its agent is using. That’s VCC.
• For ease of use, click-to-dial or auto-dial within your CRM, keep other integrated enterprise telephony features through your existing PBX, unified communications, and mobile phones, and even use WebRTC.
• Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM.
• Display a local number to get more people to pick up, and save time with voicemail drop.
• Rely on AI for self-service, leverage dynamic routing, offer agent assistance during calls, do post-call analysis, and more.
• Do omnichannel right—voice, digital channels, video, and more!—by communicating the ways everyone wants most.
• Use the customer details your CRM’s already got for dynamic routing to the best agent.

Agent Experience

• They're good, these agents of yours. Good, but with the goods to be great. And while you've always been able to put your finger on a mouse to scroll halfway down a webpage, you might just now be putting your finger on what your agents need most: the gamification that turns a contact center into a contact sport.
• Serve those who serve your customers—ratchet up agent efficiency, productivity, tools, and techniques.
• Drive spirited competition and inspire your agents’ greatest performances yet.
• Listen in on your agents’ calls and whisper discreetly when they need you (like a good coach should).
• Drive compliance and agent training by logging, transcribing, tagging, and recording conversations.

Security and Compliance

• So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop.
• Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy.
• Rely on a single company and a single platform for your singular communication needs.
• Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too.
• Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular.
• Drop VCC right in your CRM on day 1—Salesforce, ServiceNow, Microsoft Dynamics, and more.
• Without even breaking a sweat, you're delivering a configurable, straightforward, telephony-agnostic platform to your organization in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.

Multi-Channel Chatbot Automation

• Build custom buyer’s journeys with AI bots that can respond to customers using NLP (Natural Language Processing) and work intelligently with store associates.

Unified Multi-Channel Inbox

• Leverage a single inbox view of all customer inquiries and intelligently route them to the appropriate associates. Share relevant product info from a central product catalog or create carts for customers to drive a seamless checkout.

Order Management, Fulfillment, and Payments Integration

• Get order management with sales attribution, 30+ payment platform integrations across the globe, and available API integration with fulfillment partners.

Marketing Support and Analytics

• Broadcast marketing promotions to your key customer segments using prebuilt templates and Social CRM. Capture performance metrics for order flows and sales agent responses.

Conversation to Conversion

• To drive sales and loyalty, give your customers a buyer’s experience that’s personal, helpful, and responsive. With conversational commerce, your brand can be available to your customers anytime, anywhere through omnichannel conversations.

Conversational Advertising

• Turn one-way ads into real-time experiences. Drive consumers from discovery to consideration with personalized conversations across multiple ad networks.

Consumer Insights

• Gather first-party data to drive your product, marketing, and brand strategies. Get the tools you need to glean high-quality first-party data, gather intricate consumer insights, and serve more personalized marketing to your consumers.