Vonage

Summary

Vonage

Reinventing communications all over again

Rating 4/5 Based on 471 reviews

Communications APIs

To embrace your role as a customer experience innovator and problem solver, you need the right tools. Start with Vonage APIs to build your unique solution, and delight both your customers and the team at scale. Startups and agile enterprises around the world already have. If you can imagine the next-gen customer experience—then you can begin building it here.

Voice API

Deliver high-quality voice experiences through the low latency, feature-rich, carrier-grade Vonage network.

Video API

Bring people together globally through fully programmable and customizable live video sessions.

SMS

Programmatically send and receive text messages in practically every country.

Vonage APIs

Gather your group with our Video API—great for live interactive video calls, virtual tech support, telehealth appointments, remote learning, and more. Mitigate fraud with our Verify API to build convenient two-factor authentication. Or get social with real-time messaging on popular social apps, like Facebook Messenger, WhatsApp, and Viber. Vonage does that (and a lot more).

Unified Communications

Vonage Business Communications (VBC) activates conversations worldwide across voice, SMS, team messaging, fax, social, video meetings, and more.

A level of quality you can rely on: Enable 99.999% uptime reliability² and Quality of Service (QoS).
50+ business phone features: A powerful, flexible small-business phone system that runs on your internet.
Global reach: VBC supported in 40 + countries AND 96+ World Numbers for local inbound calling.
Mobility and collaboration: Increase productivity and connect with your team—and customers—virtually anywhere, anytime.

Voice

Paperless fax
Sometimes you just got to talk. But sometimes you got to add call tags to individual numbers to distinguish calls, too. From simple to space-age features, we got 'em.
Call monitoring
Virtual receptionist
Call flip
Local or geographic number
Click-to-dial

Video Collaboration

Available for desktop & mobile
Offers voice and video collaboration, plus chat
Schedule meetings on the fly, right from your calendar
Up to 150 attendees for training & webinars
Up to 25 simultaneous videos while in session
Easily record & share meetings
Make teamwork make the dream work, and connect with your customers from virtually anywhere with Vonage Meetings.

SD-WAN

SmartWAN, our SD-WAN solution, lets you prioritize your bandwidth-intensive cloud applications, giving you the quality of service you can rely on for VBC or embedded voice into VBC for Teams.
Bandwidth prioritization
Encryption
Firewall optimization
Redundancy
Congestion prevention
Performance statistics

Contact Centers

When you boost the agent experience, you help them to deliver an all-around better customer experience. And that can positively influence your sales and service delivery.

Controlled costs
Take a look at Vonage Contact Center (VCC) and how we can positively impact your:
Team productivity and satisfaction
Customer first-call resolutions
Integrated CRM

Customer Experience

When you have the right tools—not to mention an eye to the future—you’re ready for tomorrow, now. So whether it’s remote and hybrid working, evolving communications channels, or the yet-to-be-defined preference—we can help.
Vonage continually enhances VCC to grow and adapt to market preferences, regulations, and laws.
AI helps meet changing customer needs faster and at lower cost.
Integrated features help boost AHT, FCR, CSAT, NPS, and more.
Vonage tools and features future-proof your contact center to communicate with confidence and deliver exceptional CX.
Easily and seamlessly integrate the latest technology that benefits both your customers and agents.

Omnichannel

Use the customer details your CRM’s already got for dynamic routing to the best agent.
Imagine the ideal cloud contact center software solution. Not just any solution, but one integrated into a CRM. Easy to use. Omnichannel. With an AI that routes customers right where they need to go. And it doesn't care whose telephony its agent is using. That’s VCC.
For ease of use, click-to-dial or auto-dial within your CRM, keep other integrated enterprise telephony features through your existing PBX, unified communications, and mobile phones, and even use WebRTC.
Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM.
Display a local number to get more people to pick up, and save time with voicemail drop.
Rely on AI for self-service, leverage dynamic routing, offer agent assistance during calls, do post-call analysis, and more.
Do omnichannel right—voice, digital channels, video, and more!—by communicating the ways everyone wants most.

Agent Experience

They're good, these agents of yours. Good, but with the goods to be great. And while you've always been able to put your finger on a mouse to scroll halfway down a webpage, you might just now be putting your finger on what your agents need most: the gamification that turns a contact center into a contact sport.
Serve those who serve your customers—ratchet up agent efficiency, productivity, tools, and techniques.
Drive spirited competition and inspire your agents’ greatest performances yet.
Listen in on your agents’ calls and whisper discreetly when they need you (like a good coach should).
Drive compliance and agent training by logging, transcribing, tagging, and recording conversations.

Security and Compliance

Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too.
Without even breaking a sweat, you're delivering a congurable, straightforward, telephony-agnostic platform to your organization in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.
Drop VCC right in your CRM on day 1—Salesforce, ServiceNow, Microsoft Dynamics, and more.
So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop.
Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy.
Rely on a single company and a single platform for your singular communication needs.
Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular.

Conversational Commerce

Consumers buy from brands they trust. With Jumper.ai, your brand can build that trust by engaging consumers throughout their buying journeys on the channels they love. Create AI-powered omnichannel experiences that boost sales, increase customer satisfaction, and return buyer behavior intelligence.

Multi-Channel Chatbot Automation

Build custom buyer’s journeys with AI bots that can respond to customers using NLP (Natural Language Processing) and work intelligently with store associates.

Unified Multi-Channel Inbox

Leverage a single inbox view of all customer inquiries and intelligently route them to the appropriate associates. Share relevant product info from a central product catalog or create carts for customers to drive a seamless checkout.

Order Management, Fulfillment, and Payments Integration

Get order management with sales attribution, 30+ payment platform integrations across the globe, and available API integration with fulfillment partners.

Marketing Support and Analytics

Broadcast marketing promotions to your key customer segments using prebuilt templates and Social CRM. Capture performance metrics for order flows and sales agent responses.

Conversation to Conversion

To drive sales and loyalty, give your customers a buyer’s experience that’s personal, helpful, and responsive. With conversational commerce, your brand can be available to your customers anytime, anywhere through omnichannel conversations.

Conversational Advertising

Turn one-way ads into real-time experiences. Drive consumers from discovery to consideration with personalized conversations across multiple ad networks.

Consumer Insights

Gather first-party data to drive your product, marketing, and brand strategies. Get the tools you need to glean high-quality first-party data, gather intricate consumer insights, and serve more personalized marketing to your consumers.

Similar Products

Altice
Altice
Keeping communities connected
    Rating 0 out of 5 based on 0 reviews
    Appgate
    Appgate
    People-defined zero trust security
      Rating 0 out of 5 based on 0 reviews
      Cyber Defense Group
      Cyber Defense Group
      Cybersecurity consulting services
        Rating 0 out of 5 based on 0 reviews
        IPFone
        IPFone
        Communications & collaboration platform
          Rating 0 out of 5 based on 0 reviews
          LightEdge
          LightEdge
          Compliant cloud and colocation company
            Rating 0 out of 5 based on 0 reviews
            Megaport
            Megaport
            Revolutionising global connectivity
              Rating 0 out of 5 based on 0 reviews
              PanTerra Networks
              PanTerra Networks
              Simplify your communications with streams
                Rating 0 out of 5 based on 0 reviews
                Pathwayz Communications
                Pathwayz Communications
                Business fiber and voice solutions
                  Rating 0 out of 5 based on 0 reviews