Smartel Mobility Managed Services

by Smartel

Business helpdesk

 Write a review
Contact Us

Reliable support for your employees and devices

Smartel can handle your Mobility Managed Services at a fraction of the cost of hiring a full-time employee. Your company requires reliable support for all your employees and their devices. Think about the last time you were put on hold and transferred multiple times to troubleshoot an issue with your mobile device. Our Managed Services will give you the confidence that your employees receive the technical support they need, in a timely manner, allowing them to get back to work, resulting in increased productivity and savings.

Top Features

  • Customer services

    Managed Mobility Services are typically handled by the company's IT organization. This is an expensive resource that can be put on more important tasks.

  • Managing all mobile devices

    Including Mobile Phones, Tablets, MiFi's, Routers, Machine-to-Machine devices, and data plans.

  • Easy-to-use portal

    Customers typically become frustrated with having to learn carrier portals for requesting plan changes, feature adds, new device purchases, etc. with each carrier. Utilize one, a more streamlined portal for all service requests.

  • Carrier call center support

    Complex carrier portals typically require customers to call in for support, only to be placed on hold for significant lengths of time. Through our portal, all tickets get resolved within 24 hours, with an 800# customer service line as backup.

  • Reporting

    Much more usable data for reporting, including the ability to customize your own reports. Standard reports for key topics such as Cost Center Breakdown for accounting purposes.

Must-Have Features

Customer Services

Managed Mobility Services are typically handled by the company's IT organization. This is an expensive resource that can be put on more important tasks.

Reviews