Avaya OneCloud
Cloud-based communications system
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All-in-one private cloud solution designed to help enterprises
Businesses today are already “in the cloud.” There are a multitude of cloud-based apps for finance, sales, CRM, HR, and more. Maximizing the cloud’s potential means using it as a set of tools to compose the total experience and drive more business. The foundation for Avaya OneCloud is the Avaya Media Processing Core, which moves media processing from edge devices to the cloud. Further, it enables our industry-leading technology of CCaaS, UCaaS, CPaaS, and Workstream Collaboration to act together as one solution. And it accelerates AI innovation by allowing the same technology to be used across the entire portfolio — an innovation that can be layered on top of existing assets to connect with cloud capabilities.
Top Features
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Avaya OneCloud is the experience platform
Avaya OneCloud is an experience platform that empowers businesses with the tools they need to compete in the experience economy by orchestrating the total experience for their employees and customers.
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Avaya's "core + four" architecture provides business benefits
Cloud Innovation, delivers speed to value and accelerates portfolio innovation. Cloud as a platform, enables composable experiences. Unique cloud economics, enhances communications in terms of design, scale, and resilience.
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We’ve modernized cloud communications
The old approach to business communications no longer works. Voice-centric, monolithic apps fail to deliver personalized experiences that target very specific use cases. A composable platform approach is required that leverages APIs and innovation.
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More about the core
With the Avaya Media Processing Core, the media is processed in the cloud and then sent in a single stream to the endpoint. This differs from other industry solutions. By abstracting the media layer of communications and moving processing to the cloud, businesses have more control over end-user experiences and can deliver them more efficiently.
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