Avaya OneCloud

Summary

Avaya OneCloud

Cloud-based communications system

Rating 4/5 Based on 41 reviews
Developer:Avaya

Overview

All-in-one private cloud solution designed to help enterprises

All-in-one private cloud solution designed to help enterprises

Businesses today are already “in the cloud.” There are a multitude of cloud-based apps for finance, sales, CRM, HR, and more. Maximizing the cloud’s potential means using it as a set of tools to compose the total experience and drive more business. The foundation for Avaya OneCloud is the Avaya Media Processing Core, which moves media processing from edge devices to the cloud. Further, it enables our industry-leading technology of CCaaS, UCaaS, CPaaS, and Workstream Collaboration to act together as one solution. And it accelerates AI innovation by allowing the same technology to be used across the entire portfolio — an innovation that can be layered on top of existing assets to connect with cloud capabilities.

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    Features and Benefits

    Avaya OneCloud is the experience platform

    Avaya OneCloud is an experience platform that empowers businesses with the tools they need to compete in the experience economy by orchestrating the total experience for their employees and customers.

    Avaya's "core + four" architecture provides business benefits

    Cloud Innovation, delivers speed to value and accelerates portfolio innovation. Cloud as a platform, enables composable experiences. Unique cloud economics, enhances communications in terms of design, scale, and resilience.

    We’ve modernized cloud communications

    The old approach to business communications no longer works. Voice-centric, monolithic apps fail to deliver personalized experiences that target very specific use cases. A composable platform approach is required that leverages APIs and innovation.

    More about the core

    With the Avaya Media Processing Core, the media is processed in the cloud and then sent in a single stream to the endpoint. This differs from other industry solutions. By abstracting the media layer of communications and moving processing to the cloud, businesses have more control over end-user experiences and can deliver them more efficiently.

    Reviews

    Customer Reviews

    1-3 of 41 reviews

    Nikhil K.

    • Wipro
    • Computer Software
    My rating: 5/5
    9/10/2019
    Avaya aura - one stop solution for your audio , video and web conferencing needs
    What do you like best about the product?

    Various functions it contains like private chat, call me call some one else,video quality ,VMware support etc.

    What do you dislike about the product?

    Sometimes in between connection breakup happened although network is at good speed at that time.

    Verified User in Hospital & Health Care

    • Hospital & Health Care
    My rating: 5/5
    8/9/2018
    Awesome Marquee
    What do you like best about the product?

    I love how this helps me know how many calls are in the work queue! It makes working phones lines very easy.

    What do you dislike about the product?

    I dislike how it lags sometimes, when people log on or off the phone lines. And sometimes the call wait times are inaccurate.

    Verified User in Education Management

    • Education Management
    My rating: 5/5
    9/12/2019
    Perfection in phone form.
    What do you like best about the product?

    Being able to sign in to my work phone from my mobile phone to take and make work calls.

    What do you dislike about the product?

    Requires to be connected to the work WiFi in order to work (so doesn't work off campus), however, I hear that this can be altered by the ICT department.

    Additional Information

    Questions And Answers

    No questions have been asked.

      Resources

      Avaya OneCloud - Go forward your way.

      Avaya gives you the freedom to bring extraordinary experiences to your enterprise without compromise.

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