VMware by Broadcom Support Offerings and Services
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Cloud Services Production Support
Production level support for all cloud-based products with 24x7 coverage for all Severity 1 issues.
Cloud Services Basic Support
- Weekday global support Monday through Friday for SaaS deployments with 24x7 access to support for Severity 1 issues.
VMware Skyline
- Get proactive to avoid issues and free time to focus on more strategic priorities and innovations.
- Production Support: Focused, 24-hour support for production environments.
- Basic Support: Weekday support for test, development, and non-critical deployments.
Extended Support
- Protection against security threats and severity 1 issues after a product reached end of support.
Developer Support
- Streamlined application and script development, 12 hours per day, 5 days per week.
Others
- US Federal Technical Support: Provided by experienced engineers with U.S. citizenship, located on U.S. soil.
- Per Incident Support: Single incident or 3 or 5 per incident support packs.
- Complimentary Support: Web-based support for Fusion, Workstation Pro and Workstation Player.
- VMware SASE: Support for critical SASE deployments.