Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
Call Forwarding -
Manage personal call handling rules to redirect calls to internal users and external phone numbers.
Call Park -
Place a call in park and retrieve it from another Zoom Phone endpoint.
Business Application Integration -
Natively integrate a variety of business applications to enhance your employee and customer engagement experiences.
Slack Integration -
Make calls directly from the Slack user interface.
Salesforce Integration -
Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.
Call Transfer -
Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere.
Call Recording -
On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations.
Voicemail -
Voicemail transcription and notification allows you to easily manage voice messages from any device.
Shared Line -
A delegate can place a call on hold for a manager to to visually recognize and retrieve.
Call Blocking -
End users can manage personal call blacks lists to automatically block unwanted calls.
Call Delegation -
Assign administrative assistants the privilege to make and receive calls on behalf of executives.
Call Hold -
Easily place and retrieve calls on-hold from Zoom apps and supported deskphones.
Elevate to Meeting -
Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join.
Barge -
A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation.
Zoom Phone Administration
Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal.
Calling Plans -
Mix and match unlimited and metered calling plans as needed.
Bring Your Own Carrier -
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud.
Phone Number Porting -
Procure new and/or migrate phone numbers from your existing service provider.
Device Management -
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal.
Global Call Routing -
Setup and manage business hours, after hours, and follow-the-sun call routing.
Contact Center Integration -
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex.
Auto Attendants -
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail.
Call Queues -
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules.
Music on Hold -
Customize the listening experience for your callers patiently waiting on-hold.
Call Logs -
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps.
Emergency Calling -
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules.
Single Sign-On -
Use popular SSO solutions to provide secure, easy access to Zoom.
Advanced Analytics -
Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.
Zoom Phone Local Survivability -
Business continuity even when your internet connectivity to the cloud is disrupted. Enable local survivability with essential calling capabilities with the Zoom Node appliance on-premises.
Quality Dashboards -
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues.
Zoom Phone Power Pack
Zoom Phone is a cloud phone solution, natively built for the Zoom platform. It is modern, powerful, and global, offering rich
unified communications (UC) functionality such as call routing, call queuing, voicemail, switch to video, and SMS.
Zoom Phone Power Pack is an add-on for Zoom Phone that offers three features:
Enhanced call queue (CQ) analytics for real-time and historical insights with wallboard support, and customizable KPI and report subscriptions for queue analytics and access reports.
Team SMS functionality to enable auto receptionist and call queue phone numbers to be reached via SMS/MMS.
A desktop user experience that streamlines call handling with an expanded contacts window for users with a steady call volume.
