AI for self-service
Tools & automation to help customers help themselves and get answers faster. By providing self service options with readily-available answers to some common questions, you save your agents’ time.
Talkdesk CX Cloud
Summary
Talkdesk CX Cloud
Optimize your contact center processes
Overview
Automating every step of the customer journey
Talkdesk CX Cloud offers businesses the most comprehensive, cloud-native end-to-end contact center solutions. Complete omnichannel support through customer engagement applications enables organizations to interact intelligently with customers on the channel of their choice. Built-in workforce engagement tools featuring integrated desktop and mobile agents, workforce management, quality management, and call recording to ensure teams are engaged, empowered, and productive. Deep data analytics, including real-time operational dashboards and business intelligence tools, offers companies valuable insight to ensure peak operational performance.
Features and Benefits
AI for workforce engagement
Engagement and management tools to make the lives of the agents, managers, and decision-makers easy. With automation and organizational tools, Talkdesk facilitates success for your agents as they perform their everyday jobs.
AI for employee collaboration
Tools and integrations for seamless communication between departments, teams, and employees. Manage a distributed workplace without losing the quality management and employee growth from team collaboration.
AI for customer experience analytics
Analytics, automation, and insights tools can help you learn everything about the customer and their interactions. For example, you can gain insights into customers by closely monitoring inbound and outbound calls from your contact center.
AI for omnichannel engagement
One platform to engage across every channel, voice or digital, with automation to make every agent your best agent. The benefits of an omnichannel engagement platform are numerous, such as reaching a wider audience, creating a better end-to-end customer journey, and maintaining context as conversations are elevated from one channel to another.
Reviews
Customer Reviews
1-3 of 2424 reviews
Daniel M.
- Wholesale
11/18/2021
A Sales Teams Best Friend
What do you like best about the product?
I really enjoy the UI and the overall accessibility of Talkdesk. We are able to load this up to all of our agent's laptops, cell phones, or desktops, enabling them to place all of their sales calls throughout the day without compromising their personal cell phones. We can even plug in their cell numbers into the back end, enabling our reps to receive calls on their mobile phone, wherever they may be at the time. You can customize the settings to only ring within business hours, or any time of the day if even the late-night calls are important.
What do you dislike about the product?
My only complaint when using the Talkdesk CallBar with the Click to Call Chrome Extension. Sometimes when we are clicking to call, 2 additional numbers are added and the number is registered as an invalid unit we delete the random numbers.
Verified User in Consumer Services
- Consumer Services
4/28/2021
Will recommend talkdesk
What do you like best about the product?
I like the way we can make the calls so easily, calls are recorded, can easily play recorded calls
What do you dislike about the product?
I like everything about talkdesk. I would like nothing to changed for now
Additional Information
Questions And Answers
No questions have been asked.
Gurstinder S.
Talkdesk is easy to use and it cannects to the call even with the slow internet connection.
The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number.
The only thing that needs to be fixed is that when we make a call, it should be refreshed automatically but we need to click on refresh to see the last calls we made on the tall desk.