Nextiva CCaaS
Unified customer experience management
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Architecture built right from the start
It’s not just our 100% cloud-native solution that delivers exceptionally high uptime. Thanks to our redundant, resilient system, we offer business continuity via the elimination of single points of failure. And while our solution was built different from the start – from the ground up, as one complete solution – that’s not our only point of distinction.
Security ensuring your data remains safe and secure
All the game-changing technology in the world doesn’t matter if it’s not secure and compliant. We are proud to be HITRUST CSF, HIPAA, PCI DSS, and GDPR compliant.
CX front and center
We built Nextiva Contact Center to champion your contact center agents. To help them – not replace them. So we empower the agents representing you to do their job even better by automating those processes that will make their jobs easier, quicker and more personalized to every customer.
Your contact center and agents reach their full potential
Nextiva Contact Center puts the power back in your hands, keeping your brand at the heart of the right conversations and the right experiences, every time. Workforce management (WFM) and workforce optimization (WFO) capabilities give businesses the tools to forecast, accurately staff, and improve agent performance.